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SICPA SA

Cloud Support Engineer

SICPA SA Tiranë, Central Albania, Albania

Business Intelligence Platforms · 1,001-5,000 employees

3 d ago
support-engineer Mid (2-5 yrs) Full-time Albania
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About the role

Operate and maintain cloud infrastructure while performing configuration changes and deploying new releases. Manage incident resolution, perform root cause analysis, and contribute to process documentation and knowledge base enrichment.

What they look for

Cloud infrastructure Kafka SQL PostgreSQL Oracle Splunk AWS CloudWatch Grafana Prometheus Docker Kubernetes AWS Bash Python ArgoCD ITIL

Requirements

Requires a bachelor's degree in IT or Engineering and experience in cloud-based application deployment and management. Proficiency in data analysis tools, containerized environments, and scripting languages is essential.

Benefits

Global leader in trust technologies Impactful international projects Multi-cultural environment

Full description

ROLE

  • Operate SICPA’s Digital Solutions and the underlying cloud infrastructure (maintenance, upgrades, resource management, and business continuity)
  • Perform configuration changes and deploy new releases
  • Handle incidents and service requests escalated by Digital Operations L1 Support
  • Update and track incidents and requests in the ticketing tool
  • Perform technical troubleshooting, resolve incidents, and identify bugs or complex technical issues
  • Conduct root cause analysis (RCA), document findings, and drive corrective actions
  • Escalate incidents and requests to L3 Support when appropriate
  • Maintain and enrich the knowledge base
  • Contribute to the maintenance and improvement of process documentation

PROFILE

  • Bachelor’s degree (or equivalent) in Information Technology, Engineering, or a related field; relevant certifications (e.g. AWS) are an advantage
  • Experience in cloud-based application deployment and management, solution administration, customer support, and service management; project management experience is a plus
  • Data and messaging analysis: Kafka (critical), SQL (PostgreSQL, Oracle)
  • Logs and monitoring tools: Splunk, AWS CloudWatch, Grafana, Prometheus
  • Knowledge of containerized environments: Docker, Kubernetes, AWS
  • Basic scripting skills: Bash, Python, Postman
  • CI/CD pipelines: ArgoCD, Argo Workflows
  • Languages: Excellent English (C1, written and spoken); additional languages are a plus
  • ITIL certification is an advantage
  • Strong written and verbal communication skills
  • Solid analytical and problem-solving abilities
  • Strong organizational skills with effective prioritization and time management
  • Proactive, self-motivated, and results-driven

JOIN US !

  • Join a global leader in trust technologies with a mission that matters
  • Be at the strategic heart of a financially sound and innovation-driven company
  • Collaborate with high-level experts and work on impactful international projects
  • Operate in a multi-cultural, high-integrity environment where autonomy and ownership are encouraged

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