Senior Business Process Analyst
Sabenza IT & Recruitment · City of Johannesburg Metropolitan Municipality, Gauteng, South Africa
IT Services and IT Consulting · 11-50 employees
About the role
The analyst will document and analyze current-state business processes, specifically focusing on Sales and Opportunity-to-Order workflows using Signavio. They will also identify regional variations and process inefficiencies to provide recommendations for standardization and automation.
What they look for
Requirements
Candidates must have extensive experience in business process analysis, documentation, and BPMN standards within medium to large organizations. Proficiency in Signavio or similar process mapping tools and strong stakeholder engagement skills are essential for this role.
Full description
Role Purpose
We are seeking an experienced Senior Business Process Analyst to support a global business transformation programme.
Working closely with business stakeholders, you will be responsible for understanding, documenting and analysing current business processes, with a primary focus on Sales and Opportunity-to-Order processes.
Your primary responsibility will be to capture high-quality current-state L5 processes in Signavio, creating a comprehensive process repository that supports future transformation, process standardisation and optimisation initiatives.
Beyond documenting processes, you will analyse regional variations, identify opportunities for standardization, automation and continuous improvement, and provide recommendations based on your observations.
Key Responsibilities
- Engage with business stakeholders to understand end-to-end business processes and tools across Sales, Opportunity-to-Order and related functions.
- Conduct one-to-one process discovery sessions and stakeholder interviews.
- Document current-state processes in Signavio using BPMN standards and agreed modelling conventions.
- Validate process maps with SMEs.
- Analyse processes and tools to identify regional variations, inconsistencies and opportunities for standardisation.
- Identify process inefficiencies, bottlenecks and improvement opportunities.
- Present findings and recommendations to stakeholders and programme leadership.
- Support development of a global process repository.
- Ensure documentation supports future process mining, automation and reporting.
- Build trusted stakeholder relationships and manage multiple priorities independently.
Requirements
Essential Skills
- Business process analysis and documentation.
- Strong analytical and problem-solving skills.
- Advanced process mapping and BPMN knowledge
- Excellent stakeholder engagement, interviewing and active
listening.
- Presentation and communication skills.
- Ability to challenge constructively and make
recommendations.
- High attention to detail.
Essential Experience
- Experience documenting business processes in medium/large
organisations.
- Strong Signavio experience, or equivalent tools (ARIS, IBM
Blueworks, Visio etc.) with ability to quickly adopt Signavio.
- Experience with Opportunity-to-Order, Lead-to-Cash or Sales
Operations processes.
- Business transformation programme experience.
- Experience engaging directly with SMEs and producing
executive-ready documentation.
Highly Desirable
- Salesforce experience.
- CPQ/Quoting knowledge.
- Order Management.
- Process mining experience.
- Global process standardisation programmes.
- Lean/Six Sigma.
