Mainframe Application Support Engineer / DevOps Automation

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Role Summary

• Support day-to-day Tier 0 GPS mainframe operations, contributing to incident triage, service restoration, monitoring response, controls evidence, and runbook hygiene.

Key Responsibilities

• Perform initial and secondary triage for incidents affecting client systems

• Execute documented recovery and support procedures using approved runbooks.

• Maintain operational notes, control evidence, handovers, and known-error documentation.

• Escalate technical risks and recurring issues to senior engineers and leads.

Required Skills

• Mainframe support fundamentals and TSO/ISPF working knowledge.

• Production support discipline and ticket management.

• Incident triage, escalation, and root-cause support.

• Strong documentation and handover skills.

• Financial services technology exposure preferred.

Expected Outcome

• Stable BAU support with consistent incident handling and timely escalation.

Descripción larga

Capgemini is an AI-powered global business and technology transformationpartner, delivering tangible business value. We imagine the future oforganizations and make it real with AI, technology and people. With ourstrong heritage of nearly 60 years, we are a responsible and diverse group ofover 420,000 team members in more than 50 countries. We deliver end-to endservices and solutions with our deep industry expertise and strongpartner ecosystem, leveraging our capabilities across strategy, technology,design, engineering and business operations.At Capgemini Mexico, we aim to attract the best talent and are committed tocreating a diverse and inclusive work environment, so there is nodiscrimination based on race, sex, sexual orientation, gender identity orexpression, or any other characteristic of a person. All applications welcomeand will be considered based on merit against the job and/or experience forthe position.