Assistant Manager, Product and Sales Compliance

The incumbent is a senior member of the Product and Sales Compliance team and will be required to contribute to achieving the Company and Distribution’s strategic plan and annual business plan in a compliance manner.  

Position Responsibilities:

• Provide compliance advisory support to business stakeholders for day-to-day operations and for new business initiatives.

• Review product due diligence conducted by business and associated materials, including but not limited to product highlight sheets, policy illustrations, product summary, cover page and relevant materials.

• Manage new and amended regulations and provide support and advice to business units to meet regulatory requirements.

• Conduct investigation into non-consumer feedback and whistleblowing cases.

• Support Head of Product and Sales Compliance in regulatory liaison and management matters, including coordinating responses to regulatory queries and information requests.

• Prepare Compliance reports and training materials.

• Maintain Compliance policies and procedures for annual or regular review.

• Contribute to strategic initiatives and special projects, and undertake additional responsibilities as assigned.

Required Qualifications:

• Bachelor’s degree of audit, finance or business relevance or higher with at least 10 years of compliance experience in similar capacity in the financial industry, preferably within a life insurance or banking environment.

• Excellent working knowledge of Insurance Act, Financial Advisers Act, other relevant MAS regulations and LIA MU / MC.

• Strong understanding of life insurance, financial advisory environment and business needs and able to provide solutions to support business stakeholders.

• Ability to work with minimal supervision.

• Good written and oral communication skills.

• Ability to communicate, articulate and summarize clearly to non-technical audiences on Compliance considerations and issues.

• Good analytical and problem-solving skills.

• Meticulous and detail oriented.

• Strong ethical compass.

• Good strategic and critical thinking skills.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid