Business Analyst
Webb Fontaine Group · Germania, Costa Rica
International Trade and Development · 501-1,000 employees
About the role
The Business Analyst will gather and document functional requirements while managing user stories and backlogs in JIRA. They will act as the primary liaison between technical teams, clients, and stakeholders to ensure project objectives and quality are met.
What they look for
Requirements
Candidates must have at least 3 years of experience as a Business Analyst and be bilingual in Spanish and English. Proficiency in JIRA and experience with agile or traditional methodologies is required.
Benefits
Full description
About Webb Fontaine
Founded in 2002, Webb Fontaine is a global trade technology company headquartered in Dubai, with projects spanning the Middle East, Africa, Asia, South America, and beyond. We partner with governments worldwide, providing cutting-edge solutions to boost their revenue by streamlining trade and logistics operations across the entire trade spectrum.
At Webb Fontaine, we're crafting a legacy of innovation with a mission to transform the landscape of trade through technology. This wouldn’t be possible without our team of exceptional individuals who are at the core of our success.
Position Summary
We are looking for a Business Analyst with experience in requirements gathering, analysis, and documentation, capable of working alongside multidisciplinary teams under both agile and traditional methodologies. The selected candidate will be responsible for translating business needs into clear functional solutions, coordinating with clients and internal teams in a bilingual environment.
Key responsibilities
- Gather, analyze, and document functional and business requirements in coordination with stakeholders.
- Manage user stories, backlog, and work boards in JIRA, ensuring traceability and progress visibility.
- Coordinate with technical teams, clients, and vendors to ensure objectives, scope, and quality are met.
- Identify process gaps, propose improvements, and support data-driven decision-making.
- Prepare reports, requirements matrices, and executive presentations for senior management.
- Facilitate communication between technical and business teams, acting as the main point of contact.
Qualifications
- Minimum 3 years of experience as a Business Analyst.
- Proficiency in JIRA (user story administration, boards, reporting).
- Bilingual (Spanish-English), with fluent oral and written communication skills in both languages.
- Analytical, negotiation, and conflict resolution skills.
Nice-to-have qualifications
- Experience in foreign trade (customs processes, international logistics, customs management systems, or projects related to organizations such as the World Bank).
Benefits
- Equal opportunity advocacy: We promote equality, creating a diverse and inclusive environment.
- Competitive compensation: Enjoy a competitive salary that rewards your contributions.
- Health and Wellness: We provide comprehensive medical coverage.
- Global collaboration: Join a world-class team with a global presence and international clients.
- Investment in you: We invest in your growth and development, valuing our employees as top talent.
- Work-life balance: We ensure a healthy work-life balance for your well-being.
- Training support: We offer a comprehensive learning and development program.
- Personalised approach: We prioritise personal connections and caring for you beyond your professional role.
We offer benefits tailored to each location, considering the specific regulations and conditions of each country. These will be discussed with candidates during the selection process.
