About the role

The Control Support Engineer manages incidents for material handling systems and coordinates with specialists to resolve software errors. They are responsible for performing root cause analysis and maintaining high levels of customer satisfaction through effective communication.

What they look for

Technical problem-solving Incident management Root cause analysis SQL PLSQL ICT infrastructure Log analysis Kibana Splunk Communication skills Problem-solving Flexibility

Requirements

Candidates must have a technical background with experience in SQL, PLSQL, and ICT infrastructure. Strong communication skills, a flexible attitude, and the willingness to work in shifts and travel are required.

Benefits

40 Vacation days Flexible working hours Hybrid workplace Health and wellbeing budget Commuting allowance Working from home allowance Collective pension scheme Discount on health insurance On-site gym Physiotherapists Occupational therapists Training facilities

Full description

Job Title

Control Support Engineer

Job Description

At a glance: As a Controls Support Engineer, you are a technical problem-solver for our customers. Your main tasks include quickly resolving system errors, tracking incidents, and coordinating with specialists when needed. Are you ready to dive in and support our customers? Then, we encourage you to keep on reading.

Your impact: In your role you go beyond just fixing the issue, you support in executing a root cause analysis and find ways to prevent it from happening again. You are the go-to person for high-level software issues and regularly communicate with both service teams and customers.

You have a great impact in servicing our customers to meet customer satisfaction. You are not doing this on your own, as you have a great, supportive team who back you up!

Further responsibilities for this position:

Manage incidents for our material handling systems
Log and process customer requests in our ITSM system
Collaborate with multiple teams and customers to resolve systems error
Analyze root causes of issues
Participate in weekend standby shifts

What makes you a great fit?

Technical background (prior technical experience is required; training on our specific systems will be provided)
Strong interest SQL, PLSQL and in ICT Infra
Experience reading logs (familiarity with Kibana or Splunk is a strong advantage)
Great communication skills in English
Willing to work in shifts with your team
Flexible and problem-solving attitude
Willingness to travel up to 30% (a driver’s license is plus)

What you can look forward to?

This position offers a competitive salary range of €4000 to €4600 gross per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.

On top of your fixed salary you’ll receive the following secondary benefits:

40 vacation days (20 statutory days and a flexible budget worth 20 days)
Flexible working hours
A hybrid workplace (40% working from home and 60% in the office)
A Health & Wellbeing budget worth € 300,- per calendar year
Commuting allowance, including full reimbursement of travel by public transport
Working from home allowance
Collective pension scheme and discount on additional health insurance
On-site company health centres with a gym, physiotherapists and occupational therapists
Vanderlande Academy and training facilities to boost your skills
A variety in Vanderlande Network communities and initiatives
And a great company restaurant and coffee bar with barista

Ready to join Toyota Automated Logistics? We look forward to hearing from you! A resume with a short motivation letter is preferred but not a must. Your contact for questions is our Recruiter Anissa Bejaoui.

E-mail: anissa.bejaoui@vanderlande.com

Who we are At Toyota Automated Logistics, you actively shape the future of intelligent intralogistics. As part of Toyota Industries Corporation (TICO), we are a global partner for integrated warehouse automation solutions. Founded in April 2026, we bring together the strengths of Bastian Solutions, viastore, and Vanderlande’s warehousing business under one unified brand.

Together, we develop scalable automation systems, intelligent software, and end‑to‑end services across the entire lifecycle for customers around the world. Our ambition is clear: to set industry benchmarks and actively shape the future of intralogistics.

Diversity & Inclusion At Toyota Automated Logistics, we believe diversity makes us stronger. We are committed to equal opportunities and an inclusive work environment, and base our hiring decisions on qualifications, potential, and motivation. Support or adjustments during the application process are available upon request.