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XPT Software Australia Pty Ltd

Business Analyst With Complaints

XPT Software Australia Pty Ltd Sydney, New South Wales, Australia

IT Services and IT Consulting · 51-200 employees

19 h ago
business-analyst Senior (5-10 yrs) Contractor Australia
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About the role

The Senior Business Analyst will gather and document requirements for complaints and deceased estates processes while collaborating with Agile delivery teams. They will also support UAT, testing, and business readiness activities to ensure successful project delivery.

What they look for

Business Analysis Stakeholder Management Process Improvement Agile Delivery Requirements Gathering UAT Functional Documentation Process Flows Change Management SOP Updates Banking Financial Services Complaints Management Deceased Estates Communication Skills

Requirements

Candidates should have 4-8 years of experience with a strong background in banking, financial services, complaints, or deceased estates. Excellent stakeholder management and communication skills are required to effectively identify process gaps and drive improvements.

Full description

Senior Business Analyst – Complaints & Estates

  • Work as a Senior Business Analyst supporting Complaints (50%) and Deceased Estates (50%).
  • Gather and document business requirements from stakeholders.
  • Analyse current processes and identify gaps, impacts, and improvement areas.
  • Work closely with business and Agile delivery teams.
  • Prepare process flows, business requirements, and functional documentation.
  • Support UAT, testing, and business readiness activities.
  • Coordinate with stakeholders to ensure requirements are clearly understood and delivered.
  • Assist with process improvements, SOP updates, training, and change management.
  • Experience in banking/financial services, complaints, or deceased estates is highly desirable.
  • Strong stakeholder management and communication skills required.

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