Assoc Manager Payroll Delivery

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About the position

Dayforce is currently seeking a Assoc Manager Payroll Delivery to join our growing team. We need smart, driven people with payroll and domain expertise mixed with a desire to provide a great Customer experience with every interaction.

The Assoc Manager will manage the team responsible for the delivery of outsourced Payroll services for Dayforce’s customers, ensuring service excellence. This role is also responsible for the setting and measurement of individual and team objectives, identification of skills needs and the organization and / or provision of appropriate training to enable team members to make the required contribution to business objectives. You will have a strong background in effectively managing a specialized team and will also have an in-depth working knowledge of leading payroll, year-end, and other projects.

You will demonstrate initiative, agility, ownership and delivery on areas of responsibility, by developing solid product and domain expertise within the team. This will allow you to maintain the highest level of customer satisfaction by providing proactive support and consistently exceeding customer expectations. The leadership team will look to you to provide peer to peer mentoring, identify knowledge gaps and provide feedback.

What you’ll get to do-

• Plans and manages all talent management activities in support of Ceridian’s HR programs and functional objectives:

• Hiring and on-boarding employees

• Performance Management activities – goal setting and cascading, completing formal performance reviews, providing feedback, assigning performance ratings

• Coaching, mentoring team members, offering feedback to foster openness, continuous learning, and a high- performance environment

• Leading and supporting learning and development opportunities

• Completing succession planning activities to support service contingency and employee development

• Actions disciplinary, retention, engagement, and recognition initiatives

• Manages and balances the team’s activities and work volumes to ensure the provision of a quality service, performed within the established processes, quality controls, and timelines, resulting in the retention of the customer base. Ensures that customer inquiries, events, change controls and complaints are proactively managed to a resolution

• Establish and maintain effective internal and external communication channels to ensure the availability and dissemination (where appropriate) of relevant information

• Partner with internal functions, managing stakeholder relationships, ensuring operational excellence as ‘One Team’

• Supports customer ‘transition to service’ activities in accordance with established best-practices to ensure a positive experience for customers and service teams

• Establish and maintain a quality culture within the team, delivering repeatable and reliable customer experiences with zero defects. Ensure that quality practices are implemented and adhered to, and that team members manage customer information in accordance with compliance and contingency regulations

• To comply with security policies, for the maintenance of confidentiality, integrity and to protect personal data

• Manage customer change control

• Provides leadership and expertise at a process level for the entire end to end payroll

• Supports (existing and new) clients and internal teams throughout various client life cycles

• Has an “I own it” attitude about deliverables and projects from start to finish

• Maintains the highest level of customer satisfaction

What’s in it for you-

Encouragement to be the best version of yourself at and away from work:

•

• YOUnity diversity and inclusion programs

• Amazing time away from work programs

• Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life

• Recognition for your contributions through excellent pay, perks, and rewards

• Giving where you’re living: volunteer days, Dayforce sponsored events, and our very own charity, Dayforce Cares

• Opportunities to fuel your career growth through numerous internal and external programs and events

Skills and experience we value -

• Experience in managing high volume and complex Payrolls (min 5 years). End to end payroll experience a plus with strong analytical and technical expertise

• Supervisory experience in a customer services environment

• Experience in managing customer relationships

• Experience in the payroll outsourcing or consulting industry preferred

• Requires a clear understanding of payrolls across the EMEA (UK) region with an understanding of applicable legislative requirements

• Must have excellent verbal and written communication skills with the ability to communicate clearly and effectively with leadership, internal partners and customers

• Relevant payroll qualification, or relevant experience required

• Ability to work flexible hours

• Experience with HCM (HR, Payroll, Benefits, Workforce Management, Performance Management, Recruiting) applications

Work Timings - 1.30 P.M. - 10.30 P.M. IST

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process