Business Analyst
Quess Corp Ltd · Coimbatore, Tamil Nadu, India
Staffing and Recruiting · 10,001+ employees
About the role
The Business Analyst acts as a functional bridge between clients and internal teams to manage product onboarding, implementation, and initial support. They are responsible for gathering requirements, validating data, creating documentation, and translating business needs into technical specifications.
What they look for
Requirements
Candidates must have strong business analysis principles, proficiency in Excel, and basic scripting skills in SQL, Python, or Shell. Excellent communication skills and experience in SaaS, HR, or ERP domains are highly preferred.
Full description
Key Responsibilities: Act as a functional bridge between clients and internal teams during customer onboarding and post-implementation phases. Perform data analysis and validation using Excel or similar tools. Participate in client calls to understand requirements, gather feedback, and ensure smooth adoption of the product. Provide first-level product support for newly onboarded customers during the initial 3 months (handholding phase). Create and maintain functional and technical documentation, process flow diagrams, and requirement specifications. Work closely with the product and tech teams to translate business needs into technical requirements. Write and execute basic scripts (e.g., SQL, Python, or shell) for data extraction, transformation, or validation. Identify and escalate recurring issues, suggest process improvements, and support release testing as needed.
Required Skills & Qualifications: Strong understanding of business analysis principles and software product workflows. Hands-on experience with Excel data analysis, including lookups, pivots, and formula-based validation. Basic scripting knowledge (SQL / Python / Shell / or equivalent).•
Excellent communication and documentation skills; ability to handle client- facing interactions confidently. Exposure to product onboarding, support, or implementation in SaaS / HR / ERP domains is an advantage. Detail-oriented, proactive, and comfortable working in a fast-paced, client- driven environment.
