IT Business Analyst

Core Responsibilities:

• Requirements & Solution Support• Gather and document business requirements through stakeholder engagement
• Translate requirements into functional specifications and user stories
• Assist in identifying solution options aligned to business needs
• Support senior analysts in solution design and delivery

• Manufacturing & Supply Chain Support• Build knowledge of Manufacturing and Supply Chain processes:• Work Orders, Procurement, Inventory, Planning

• Assist in troubleshooting transactional issues
• Support analysis of upstream and downstream process impacts

• Incident & Issue Support• Investigate production issues and gather relevant details
• Perform initial analysis and support root cause identification
• Coordinate with senior analysts, developers, and vendors for resolution
• Document issues, findings, and resolutions

• Enhancements Delivery• Support enhancement lifecycle from intake through deployment
• Assist with discovery sessions and documentation of business needs
• Help document process improvements and proposed solutions
• Support prioritization and tracking of enhancement requests

• Implementations & Projects• Support requirements gathering, testing, and deployment activities
• Assist with system configurations and validation testing
• Participate in global ERP rollouts and site implementations
• Provide support during go-live and hypercare

• Testing & Quality Assurance• Develop and execute test scripts for UAT and system testing
• Document test results and track defects
• Support defect triage and resolution activities
• Maintain test documentation and artifacts

• Stakeholder Collaboration• Communicate with business and IT stakeholders to clarify requirements
• Provide status updates on assigned work
• Escalate risks, issues, or blockers as needed
• Build relationships across teams and functions

• Documentation & Standards• Create and maintain documentation including:• Requirements, test scripts, process flows, and user guides

• Follow established team standards for documentation and delivery
• Ensure accuracy and completeness of work

Operating Environment:

• Blended delivery models: projects, enhancements, and SLA-driven support
• Tools: Oracle Fusion ERP, SolarWinds Samanage, Smartsheet, Visio
• Fast-paced environment with multiple concurrent priorities
• Collaboration with global stakeholders and cross-functional teams

Requirements:

• Bachelor’s degree in Business, IT, Computer Science, or related field

• 2-5 years experience as a Business Analyst, Business Systems Analyst, or Systems Analyst

• Experience supporting ERP systems or enterprise applications

• Experience working with cross-functional teams

• Understanding of SDLC concepts and project delivery

• Strong analytical, documentation, and communication skills

• Ability to manage multiple tasks and meet deadlines

• Some travel may be required

Preferred Qualifications:

• Experience with Oracle Fusion or similar ERP systems

• Exposure to Manufacturing or Supply Chain processes

• Experience working in Waterfall / Agile or hybrid delivery environments

• Exposure to global implementations or support environments

• Experience with:

• System testing and documentation

• Reporting tools (OTBI, Tableau, etc.)

Knowledge, Skills, and Abilities:

• Strong attention to detail and organization
• Ability to analyze problems and support solution development
• Effective written and verbal communication
• Ability to work collaboratively within a team
• Willingness to learn and develop domain expertise
• Ability to follow processes and standards

Success in this Role:

• Delivers assigned work accurately and on time
• Produces clear and complete documentation
• Supports issues resolution effectively
• Builds functional and system knowledge over time
• Contributes positively to team delivery and collaboration
• Demonstrates growth toward increased ownership