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Dell Technologies

Technical Support Engineer 2

Dell Technologies Malaysia

Computer Hardware Manufacturing · 10,001+ employees

8 h ago
support-engineer Mid (2-5 yrs) Full-time Malaysia
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About the role

Provides remote technical support for complex information infrastructure and integrates Dell Technologies products with other systems. Responsible for resolving customer issues via telephone, email, and chat while collaborating with internal subject matter experts.

What they look for

Technical Support Remote Diagnostics Troubleshooting Infrastructure Support System Integration Analytical Skills Customer Support

Requirements

Requires technical expertise in infrastructure environments and the ability to utilize troubleshooting tools to diagnose and resolve complex problems. Candidates must be capable of conveying sophisticated technical information to customers effectively.

Full description

SUMMARY

Provides remote technical support expertise in a complex information infrastructure environment with the need to integrate Dell Technologies products and systems with other Dell Technologies and non-Dell Technologies computer systems being operated by customers. Ability to convey sophisticated ongoing technical system support is critical to, and an essential component of, both Dell Technologies' business operations and the business operations of Dell Technologies customers.

ACCOUNTABILITIES

  • Applies technical support expertise to resolve customer issues
  • Responsible for providing telephone, email, chat and remote diagnostic technical support of assigned products
  • Works closely with peers and internal subject matter experts to increase knowledge and resolve customer issues
  • Identifies and provides resolutions to technical problems
  • Uses trouble-shooting tools, content and analytical practices to help determine best way to resolve identified and unidentified problems

Who We Are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.

Visit our Culture Code page to learn more about how we work and lead.

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