Manager, Solution Engineering
Western Union · pune, Maharashtra, India
Financial Services · 5,001-10,000 employees
About the role
The manager is responsible for implementing a service delivery model and leading engineering and configuration teams. They will partner with stakeholders to ensure service level agreements are met while driving process improvements and resource optimization.
What they look for
Requirements
The role requires experience in leading and managing technical platforms and engineering teams. Candidates must be capable of monitoring risks, providing resolutions, and managing performance across both on-shore and off-shore environments.
Full description
As a Manager, you will be responsible for implementation of a service delivery model supporting assigned platforms through a predefined frame-work. The broad range of responsibilities include leading engineering and configuration teams, partnering with key stakeholders, both off-shore and on-shore, and delivering on the service level agreements. This includes monitoring on-going risks and providing resolutions, driving process improvements, resource planning & optimization and performance management. The role requires leading, managing and growing the platform assigned to the role
Estimated Job Posting End Date:
08-20-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
