Port Delivery Team Manager
TUI Sydney, New South Wales, Australia
Hospitality · 10,001+ employees
About the role
The Port Delivery Team Manager is responsible for planning and executing port operations, including land programs and turnarounds, to ensure service standards are met. They also lead local teams, manage resource allocation, and maintain strong relationships with cruise clients and suppliers.
What they look for
Requirements
Candidates should have proven experience in customer-focused operations or destination management, ideally within the cruise or port services sector. Strong leadership, commercial awareness, and the ability to solve problems in a fast-paced environment are essential.
Benefits
Full description
TUI Business:
Intercruises
Band:
5
Location(s):
Australia| Sydney | 2000 | 72 Pitt Street, Level 1, Suite 101 | SYD
Hours per week:
40
Type of contract:
Permanent
Join out Intercruises team as a Port Delivery Team Manager, responsible for planning and delivering the port operations across assigned destination, ensuring all Land Program and Turnaround services meet client agreements and service standards. Based in Sidney, Australia you will ensure an excellent service to the Cruise Line clients.
ABOUT THE JOB
- Plan and deliver all port operations (land programs/turnarounds) within the assigned ports/region, ensuring service levels and client agreements are met.
- Coordinate and lead local operations teams (team leaders, agents and seasonal/casual staff); set objectives, coach performance, and ensure recruitment and training readiness for each season.
- Standardize ways of working across destinations and ensure teams have strong operational and product knowledge to consistently deliver the highest service standards.
- Manage planning and resource allocation including total approved hours (current and future needs), including dispatch organization and supplier selection (transport, guides) to optimize profitability per call.
- Build and maintain strong relationships with cruise clients, port/destination representatives, suppliers and authorities; act as an out-of-hours contact as required.
- Coordinate with Product Specialist and Business Development teams on pricing, proposals and new product development; provide operational feedback and support bids and implementation activities.
- Ensure accurate and timely administration (post-operation documentation, data loading, invoicing closure) and prompt follow-up on operational issues, complaints and corrective actions.
- Provide hands-on operational support during peak/congested dates, disruptions (e.g., strikes) and emergencies, including travel to destinations when needed.
- Supports the Country Manager with financial reporting by preparing and validating operational financial data, costs, and variances as well as ensuring all invoicing is completed on time for both clients and suppliers and follow up if required.
- The responsibilities listed above are not exhaustive. The role holder may be required to undertake additional duties reasonably aligned with the level, scope and purpose of the role, as business needs evolve.
ABOUT YOU
- Proven experience in customer-focused operations/destination management, ideally within the cruise or port services environment.
Strong people leadership skills: able to plan resources, motivate teams, manage performance, and deliver results through others. Commercial awareness and analytical approach to balance service quality, product innovation and cost effectiveness (profitability per call, margins, OKRs/action plans). Excellent stakeholder management and communication skills; able to build relationships with cruise clients, suppliers, authorities and internal teams. Resilient and adaptable problem solver, comfortable leading change and providing hands-on support during disruptions and peak operations.
ABOUT OUR OFFER
- Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
- Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
- A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
- Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
- Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
