PCoE Senior Support Engineer
FLSmidth · Bucharest, Romania · RON 175K–RON 220K/yr
Industrial Machinery Manufacturing · 5,001-10,000 employees
About the role
Provide Level 3 technical expertise and governance for enterprise platform services while leading troubleshooting and root cause analysis for critical incidents. Oversee platform standards, approve significant changes, and mentor L2 support engineers to ensure operational excellence.
What they look for
Requirements
Requires 8–12 years of experience in enterprise platform administration with deep technical expertise in Microsoft SQL Server and Azure SQL services. Candidates should possess strong troubleshooting skills and relevant professional certifications such as ITIL.
Benefits
Full description
At FLS, we are committed to shaping the future of the mining industry. For over 140 years, we have been at the forefront of innovation, delivering full flowsheet technology and services that drive efficiency and sustainability.
The role:
Provide Level 3 technical expertise, governance, and escalation support for enterprise platform services. Act as the primary technical authority for complex incidents, platform standards, service improvements, and vendor engagement.
Key Responsibilities
- Provide L3 technical expertise and escalation support for complex platform issues.
- Lead troubleshooting and root cause analysis for critical incidents.
- Govern platform standards, configurations, and best practices.
- Review and approve significant platform changes and releases.
- Collaborate with vendors and technology partners for issue resolution.
- Support security, compliance, and platform lifecycle initiatives.
- Mentor and provide technical guidance to L2 support engineers.
- Contribute to service improvement and platform optimization initiatives.
Shift Requirements
Support coverage aligned to India and Europe business hours. Participate in on-call support rotation for Priority 1 incidents and critical escalations when required.
Required Skills & Qualifications
Strong platform administration, governance, troubleshooting, and operational leadership experience.
Technical Skills
Strong expertise in:
- Microsoft SQL Server 2016/2019/2022
- Azure SQL Services
- Always On Availability Groups
- SQL Server Failover Clustering
- High Availability & Disaster Recovery Solutions
- T-SQL Development and Optimization
- Database Performance Monitoring and Tuning
- Backup and Recovery Architecture
- SQL Server Capacity Planning
- Database Migration and Upgrade Strategies
Hands-on experience with:
- Advanced SQL troubleshooting and RCA
- Query optimization and execution plan analysis
- HA/DR implementation and management
- Backup and recovery validation
- Database health assessments
- Microsoft support case management
Experience
8–12 years of relevant enterprise platform administration, engineering, and support experience.
Certifications
Preferred: ITIL Foundation and relevant Microsoft, Oracle, OCI, SQL, or platform-specific certifications.
Salary range: 175,000 - 220,000 Ron gross
We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.
