Salesforce Administrator / Sales Operations Support Analyst - Belgrade, Serbia

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Title: Salesforce Administrator / Sales Operations Support Analyst

Location: Belgrade, Serbia

Position Summary

We are seeking a Salesforce Administrator / Sales Operations Support Analyst based in Serbia to support day-to-day Salesforce administration, user support, reporting, data quality, and process documentation for Sales Operations. This role is designed for a lower-level resource who can execute defined tasks, support business users, and partner with senior team members on configuration, testing, reporting, and release activities.

The ideal candidate is detail-oriented, service-minded, and comfortable learning within a global Sales Operations environment. The role will focus on maintaining a reliable user experience, improving data quality, supporting adoption, and helping translate routine business needs into clear Salesforce support actions and documentation.

Key Areas of Responsibility

• Support Salesforce user administration, including user setup, permission set updates, basic access troubleshooting, and routine configuration requests under guidance from senior team members.
• Assist with declarative Salesforce updates such as page layout changes, field updates, validation rule support, basic Flow maintenance, list views, reports, dashboards, and related metadata updates.
• Partner with Sales Operations stakeholders to document business requests, capture user stories or support notes, and help maintain process documentation, FAQs, training guides, and release notes.
• Support data quality activities, including duplicate review, data cleanup, field completeness checks, standardization efforts, and coordination of data hygiene tasks.
• Participate in testing and release support by preparing test scenarios, executing UAT scripts, documenting results, and escalating issues or risks to the appropriate owner.
• Provide front-line Salesforce support to business users by triaging questions, resolving routine issues, monitoring adoption feedback, and identifying recurring pain points for process improvement.

Basic Qualifications

• 1–3 years of experience in Salesforce administration, Sales Operations support, CRM support, business systems support, or a similar operations role.
• Hands-on exposure to Salesforce Sales Cloud, including users, permissions, reports, dashboards, objects, fields, page layouts, validation rules, and basic automation concepts.
• Ability to document business requests clearly, follow defined processes, execute test scripts, and communicate status, risks, and blockers in English.
• Strong attention to detail and analytical problem-solving skills, with experience using Excel or similar tools to review, clean, or validate business data.
• Serbian fluency required for local coordination; solid English communication skills required for collaboration with global stakeholders.

Preferred Qualifications

• Salesforce Administrator certification, Trailhead Ranger status, or active progress toward Salesforce certification.
• Experience supporting Sales, Revenue Operations, Customer Success, Marketing Operations, or another go-to-market team.
• Exposure to Salesforce Flow, duplicate management, data import/export tools, reporting, dashboards, or data quality tools such as DemandTools or Cloudingo.
• Familiarity with Agile or ticketing tools such as Jira or Azure DevOps, and documentation tools such as Confluence, SharePoint, Lucidchart, or Miro.
• Exposure to CPQ, Marketing Automation, Service Cloud, or Power BI / Tableau is helpful but not required.

Tools You May Use

• Primary: Salesforce Sales Cloud, Excel, Reports & Dashboards
• Collaboration: SharePoint / Confluence, Jira / Azure DevOps, Lucidchart / Miro
• Nice to Have: Power BI / Tableau, DemandTools / Cloudingo, CPQ / Marketing Automation

#LI-NB1 #hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

• Private Health Insurance

• Employee Referral Bonus Program

• Wellbeing Resources

• Baby Bonus

• Life, Accident & Disability Insurance

• Numerous opportunities for internal career pathing and advancement

• Discounts for employees at NCR Atleos partners

EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

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Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.