Business System Analyst (in-office - Grand Rapids, MI)

Business Systems Analyst

About Us

Stenger & Stenger, founded in 1994 in Grand Rapids, Michigan, is a growing law firm specializing in creditors’ rights. We provide high-quality legal services while pursuing fair and compassionate resolutions for consumers. Our collaborative, technology-driven workplace is guided by our core values:

• Hard Work
• Innovation
• Teamwork
• Performance
• Excellence

About the Role

We are seeking a Business Systems Analyst to support the planning, development, implementation, and ongoing improvement of business applications, software integrations, workflow automation, and technology-enabled processes. This position will serve as a liaison between business stakeholders and software engineering teams. The Business Systems Analyst will help departments define business problems, evaluate possible solutions, establish product scope, and translate operational needs into clear and testable requirements. The successful candidate will participate throughout the software development lifecycle from initial discovery and application scoping and requirements, and maintaining a clarifying presence during development, testing, and deployment; this role will also provide post-implementation review. This role requires strong analytical and communication skills, technical curiosity, and the ability to work effectively with business users, software developers, database professionals, infrastructure teams, cybersecurity personnel, and third-party vendors.

Location: On-site in Grand Rapids, MI office. Not being offered with a remote of hybrid option.

Key Responsibilities

• Meet with business stakeholders and SMEs to document current operational challenges, objectives, workflows, and technology needs.
• Facilitate communications both written and discussion
• Help distinguish essential requirements from future enhancements and support the definition of minimum viable solutions.
• Develop clear business requirements, functional requirements, user stories, use cases, business rules, and acceptance criteria.
• Define application and functional scope, including objectives, users, workflows, data requirements, integrations, dependencies, assumptions, constraints, exclusions, MVP, and out-of-scope features.
• Participate in backlog refinement, estimation of scoping efforts, and assist in clarifications around releases.
• Analyze data sources, file layouts, application interfaces, validation rules, and system-to-system dependencies.
• Confirm that completed solutions meet documented requirements and achieve the intended business outcome.
• Support implementation planning, change management, user communication, training, and transition to production support.
• Maintain product and application documentation throughout the solution lifecycle.
• Participate in post-implementation reviews and recommend opportunities for continued improvement.
• Ensure that security, privacy, access control, auditability, records retention, and regulatory requirements are considered during solution design.

Required Qualifications

• Three or more years of experience as a Business Analyst, Business Systems Analyst, Product Manager, Application Analyst, Product Analyst, or in a comparable role.
• Experience supporting software-development, application-implementation, system-integration, or workflow-automation projects.
• Experience using Microsoft Visio, draw.io, or other business-process modeling tools.
• Demonstrated ability to gather, analyze, document, and validate business and technical requirements.
• Experience creating user stories, acceptance criteria, and process documentation.
• Working knowledge of software development lifecycle practices, including requirements, development, testing, deployment, and production support.
• Strong written, verbal, facilitation, and presentation skills.
• Ability to communicate effectively with both technical and nontechnical stakeholders.
• Strong analytical, organizational, problem-solving, and critical-thinking abilities.
• Ability to manage multiple priorities while maintaining accurate and complete documentation.
• Familiarity with Agile, Scrum, Kanban, or hybrid project-delivery methodologies.
• Bachelor’s degree in business, information systems, computer science, or related discipline, or equivalent professional experience.

Preferred Qualifications

• Experience working in a legal, collections, financial, healthcare, or similarly regulated and data-sensitive environment.
• Familiarity with relational databases, data structures, and basic SQL queries.
• Experience with API concepts, application integrations, and structured data formats such as JSON, XML, CSV, and fixed-width files.
• Experience with Azure DevOps, Jira, or a comparable project and backlog-management platform.
• Familiarity with Microsoft 365, Azure, Entra ID, Power Platform, or related Microsoft technologies.
• Exposure to robotic process automation, workflow automation, business-intelligence, or reporting platforms.
• Familiarity with data privacy, role-based access, least privilege, audit logging, secure development, and change-management practices.

Knowledge and Skills

The successful candidate should be able to:

• Ask effective questions and identify requirements that stakeholders may not initially recognize.
• Methodical, logical thinking
• Separate the underlying business need from a stakeholder’s proposed solution.
• Translate complex operational needs into clear instructions that a technical team can implement.
• Identify workflow exceptions, error conditions, validation requirements, and security considerations.
• Balance attention to detail with broader business objectives.
• Facilitate discussions among stakeholders with competing priorities.
• Challenge unclear assumptions professionally and constructively.
• Recognize when additional analysis is needed and when sufficient information exists to move forward.
• Take ownership of open questions and follow them through resolution.
• Produce documentation that reduces ambiguity, rework, implementation risk, and operational support needs.

Examples of Work Products

• Business cases and problem statements
• Application and product scope documents
• Current-state and future-state process maps
• Functional and nonfunctional requirements
• User stories and acceptance criteria
• Business rules and decision tables
• Data dictionaries and field-mapping documents
• Integration and interface requirements
• Wireframes and workflow prototypes
• Risk, assumption, issue, and dependency logs
• Implementation and operational-support documentation

Work Environment

This position operates in a collaborative, fast-paced environment and regularly works with employees across multiple business and technology functions. The role requires the ability to manage several initiatives simultaneously, adapt to changing priorities, and communicate information clearly to stakeholders at different levels of technical understanding.

Stenger & Stenger is an equal opportunity employer committed to creating an inclusive workplace. Employment decisions are based on qualifications, merits, and business needs