Streaming Support Engineer

Streaming Support Engineer

Department: 61-155 - Broadcast - Broadcast Engineering

Employment Type: Permanent - Full Time

Location: India - Hyderabad

Reporting To: Raja Reddy

Description

Why Join DAZN? Joining DAZN in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub. You’ll work alongside passionate, talented professionals on innovative projects that reach millions of fans worldwide. Hyderabad offers a dynamic work environment with a great balance of career growth and lifestyle. If you’re excited about shaping the future of live and on-demand sports entertainment, DAZN Hyderabad is the perfect place to make your mark and grow your career. 

We are seeking a Streaming Engineer Support (SES L1) to join the Streaming Engineering Support team at DAZN’s Hyderabad office.

This role is responsible for 24×7 monitoring and first-level operational support of DAZN’s streaming platforms. The engineer will identify issues, perform initial troubleshooting, create and manage tickets, and escalate to L2/Lead engineers as required. The role plays a critical part in supporting live sports events and PPVs, where speed, accuracy, and ownership are essential.

The ideal candidate understands the real-time nature of live sports streaming, can remain highly alert during live events, quickly identify anomalies, translate observations into actionable tickets, and drive issues through to resolution with strong follow-up to prevent recurrence.

This is a hands-on role in a fast-paced, 24×7 operational environment.

Key Responsibilities

Monitoring & Alert Response

• Monitor streaming platforms, CDN performance, and playback metrics using tools such as Conviva, NewRelic, Coralogix, or equivalent tools.

• Perform continuous platform health checks before, during, and after live events.

• Identify issues proactively, including subtle playback or quality degradations.

• Create clear, well-structured tickets and initiate timely discussions with relevant teams.

• Respond to alerts promptly and escalate issues to Senior engineers in line with defined SOPs.

• Maintain accurate incident records, including observations, actions taken, and outcomes.

• Take end-to-end ownership of assigned issues, ensuring timely resolution and verification of fixes.

• Coordinate with internal teams and third-party vendors until issues are fully resolved.

Incident & Live Event Support

• Provide first-level incident support for live events, PPV /Hypercare events, and high-priority operational issues.

• Perform initial troubleshooting for playback, CDN, and platform-related problems.

• Operate with a live-sports mindset during events, maintaining high focus, rapid response, and clear communication.

• Prioritize customer impact during live sports events to minimize disruption.

• Track incidents through resolution and post-event validation.

Root Cause & Prevention Support

• Assist with Root Cause Analysis (RCA) for major and recurring issues by providing logs, data, observations, and supporting evidence.

• Support L2/Lead engineers in reproducing issues and identifying contributing factors.

• Ensure learnings and corrective actions are documented and tracked to prevent recurrence, particularly for live sports scenarios.

Event Readiness

• Conduct pre-event system and platform readiness checks.

• Coordinate with relevant teams to confirm readiness before event start.

• Monitor live events closely and escalate issues immediately to reduce customer impact.

Documentation & Knowledge Sharing

• Maintain accurate and up-to-date documentation of monitoring procedures, incidents, and troubleshooting steps.

• Share insights and lessons learned with the team to continuously improve operational readiness and processes.

Skills, Knowledge & Expertise

Required Skills & Qualifications

Sports Streaming & Live Event Mindset

• Clear understanding of how live sports events operate and the critical nature of real-time streaming.

• Ability to remain highly alert and responsive during live events and PPVs.

• Strong ability to quickly identify issues, even with partial data or early indicators.

• Proven capability to convert observations into actionable tickets and effective escalations.

• Strong follow-through to ensure issues are fully resolved and do not reoccur.

Technical Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a Media/Streaming-related field.

• 0–2 years of experience in IT operations, technical support, or streaming-related roles.

• Understanding of streaming protocols and workflows (HLS, DASH, Smooth Streaming).

• Familiarity with monitoring and observability tools such as Conviva, NewRelic, Coralogix, or similar.

• Basic Linux knowledge, including log inspection and simple command usage.

• Strong analytical and problem-solving skills.

• Good written and verbal communication skills.

• Willingness to work in a 24×7 rota-based environment.

Preferred Skills

• Experience supporting live sports or time-critical streaming platforms.

• Exposure to CDNs, OTT platforms, or cloud-based streaming services.

• Basic scripting or automation skills (Python, Bash) for operational support.

• Knowledge of AWS Media Services.

• High-level understanding of playback services, manifests, and DRM.