IT Support Engineer (EMEA)
Revizto · Germany
Software Development · 201-500 employees
About the role
The IT Support Engineer will manage internal IT operations, including user support, device troubleshooting, and identity management. They will also focus on automating repetitive tasks and maintaining documentation to ensure smooth daily operations.
What they look for
Requirements
Candidates should have at least 3 years of experience in IT operations with hands-on knowledge of Windows and macOS environments. Proficiency in basic scripting and experience working with various SaaS tools are essential for this role.
Benefits
Full description
About Revizto Revizto enables the people behind the world’s most important structures to do their best work. We connect architects, engineers, contractors, and owners in one shared 2D/3D environment to help deliver complex projects on time and on budget. From airports and hospitals to data centers and large-scale infrastructure, Revizto supports industry leaders in reducing risk, improving collaboration, and delivering better project outcomes.
We are an international SaaS company, and our teams are distributed across multiple countries and time zones, and we rely heavily on modern cloud and SaaS tooling to keep our internal operations running smoothly. We favor practical solutions, automation where it makes sense, and clear communication over rigid processes.
About the role We're looking for an IT Support Engineer to help run and improve our internal IT and operational environment. This role is focused on supporting people, maintaining systems, and helping the company operate smoothly day-to-day. You'll work closely with internal users, handle requests and incidents, and gradually take ownership of operational tasks and automation.
Our environment uses many different tools and services. You are not expected to know everything upfront but are willing to learn. This role is well suited for someone with around 3+ years of hands-on experience who wants a stable role in a modern, SaaS-heavy environment and is comfortable growing their skills over time.
- Support employees with IT-related requests via Slack, Zoom, and Jira, with a focus on clear communication and practical solutions
- Help manage employee lifecycle tasks (onboarding, offboarding, access changes)
- Maintain and troubleshoot Windows and macOS devices
- Assist with identity and access management across internal systems
- Help maintain security and compliance on endpoints and SaaS tools
- Automate repetitive tasks using scripts (PowerShell, Bash, etc.)
- Manage and maintain the cloud accounting platform
- Work with cloud services and internal tooling as part of day-to-day operations
- Write and maintain documentation and instructions for internal employees
- Asset management (acquisition and control of equipment)
- Work closely with the Ops lead on day-to-day tasks, improvements, and ad-hoc requests, with room to ask questions and learn along the way
What success looks like in this role
- Users feel supported and get timely, clear help
- Communication is calm, clear, and proactive
- Tasks and requests are handled reliably, and users know what's happening without needing to chase for updates
- You take ownership of recurring operational work
- You become a trusted person for day-to-day ops work
- Around 3+ years of experience in IT operations, internal IT, or a similar role
- Hands-on experience supporting Windows and macOS environments
- Basic scripting experience (PowerShell, Bash, or similar)
- Comfort working with multiple SaaS tools and learning new systems
- Good communication skills and a user-focused mindset
- Professional working proficiency in English (B2+)
- Ability using LLM tools in daily activities
Nice to have:• Familiarity with cloud services (AWS, Azure, or similar)
- Basic knowledge of Linux
- Experience with CI tools (GitHub, GitLab, TeamCity, or similar)
- Experience with Terraform or infrastructure-as-code tools
Availability & support• Standard working hours apply
- On-call availability is part of the role, but it is shared within the team and handled with balance and common sense
- Flexibility and teamwork are important, especially during sick leave or emergencies
Tools and technologies
- JumpCloud
- Microsoft 365, Google Workspace
- AWS, Azure
- ConductorOne
- Slack, Zoom, Jira
- Confluence
- GitHub
- Cloudflare
- Recognised by Deloitte as one of Switzerland’s Best Managed Companies for three consecutive years (2024–2026)
- Bi-annual company-wide trips, including Armenia in 2023 and Switzerland in 2025, with more to come
- Fully remote work from Germany, the UK, Armenia, or France (you're welcomed to apply from any of these locations)
- A flexible, employee-focused culture
- An innovative and collaborative team environment
- Great working conditions designed to support your best work
