Shift Supervisor- Bongo Java BNA Airport
Paradies Lagardère · Nashville, Tennessee, United States
Hospitality · 10,001+ employees
About the role
The shift supervisor assists the store manager in maintaining a positive environment while overseeing daily store operations and barista staff. Responsibilities include managing POS duties, ensuring cleanliness, coordinating schedules, and enforcing company policies and safety standards.
What they look for
Requirements
Candidates must have a high school diploma or equivalent and at least one year of retail or six months of specialty coffee experience. The role requires basic computer skills, the ability to lift up to 30lbs, and availability to work overtime, weekends, and evenings.
Full description
Job Summary:
The shift supervisor is responsible for assisting the store manager in maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and team members. Shift supervisors assist in training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our Guiding Principles and House Rules. This position directly supervises the barista positions and acts as the manager on duty in the absence of the store and/or assistant manager.
Store Operations:
- Maintains a clean, organized and stocked environment and when necessary, assists in the distribution of product shipments.
- Performs all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary.
- Establishes effective and positive communication amongst all team members.
- Assists store manager in maintaining proper coverage and team member schedules ensuring that the store maintains customer service standards and team members adhere to meal and break policy.
- Ensures all cash handling procedures are upheld. Is accountable for store funds while running a shift.
- Assists store manager and assistant manager in planning and executing all sales promotions effectively and efficiently.
- Will provide guidance and actively set an example for team members, ensuring that all Standard Operating Procedures are maintained and followed.
- Follows and directs team members to follow store policies, procedures and adhere to merchandising and cleanliness standards.
- Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies and team member incidents to the store manager. Reports/documents team member accidents, conducts initial investigation and determinations of root cause in the interest of maintaining a safe work environment.
- Minimum high school diploma or equivalent. Minimum one year of retail or six months of specialty coffee experience. Previous supervisory experience preferred.
- Basic computer skills required.
- Must be able to work overtime, including weekends, evenings.
- Well-organized and detail-oriented and able to multi-task.
- This position will require frequent standing and use of hands and arms.
- Must be able to lift up to 30lbs and frequently bend and twist from the waist.
- Frequently required to use hand and finger motions, handle or feel objects, reach with hands and arms.
- Must be able to adjust vision to both day and night lighting and be able to focus on distant and close-range projects. Regularly required to handle food, hot beverages, and work with sharp objects.
- Must have excellent verbal and written English communication skills.
