People Systems and Process Analyst

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for a People Systems and Process Analyst to support Corporate People Services Operations Department. The People Systems & Process analyst serves as a senior functional resource for UKG Pro and related HR systems across the employee lifecycle. This position is responsible for system configuration, reporting, data integrity, testing, process improvement, and cross-functional issue resolution, while technical platform ownership, infrastructure, and system architecture remain within the Infrastructure team. The ideal candidate is a proactive builder who takes initiative, identifies process improvement opportunities, and partners across HR and technical teams to create scalable HRIS solutions that improve efficiency, accuracy, and user experience.

Location: Remote within the U.S., with a hybrid schedule of two days per week in the office for employees located in the DMV area (DC, MD, or VA). Remote employees may be required to travel occasionally to headquarters in the DMV.

Compensation Range: The pay range for this position is $110,000-150,000 annually. Kentro determines compensation by evaluating current government contracting and commercial market conditions, as well as the role’s specific requirements. Final salary placement within this range will be based on the candidate’s relevant skills, experience, education, certifications, location, and security clearance level, where applicable.

This Job Description reflects the primary duties of the role; however, it is not intended to be all‑inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability.

Responsibilities

• Configure, administer, and optimize UKG Pro and related HR systems, including workflows, forms, fields, business rules, tables, notifications, and other functional system settings to support efficient and scalable HR processes across the employee lifecycle.

• Serve as the primary point of contact for HRIS support, providing functional triage, complex issue resolution, root-cause analysis, and escalation management as needed. Identify recurring issues and implement sustainable system or process solutions to reduce repeated manual intervention.

• Serve as a key functional resource for employee data transactions, organizational structure changes, business process support, and HR systems troubleshooting.

• Develop, maintain, validate, and distribute recurring and ad hoc reports, dashboards, data extracts, and workforce analytics for HR leadership and business stakeholders. Identify opportunities to automate recurring reporting, scheduled distribution, alerts, and exception-based reporting.

• Monitor and resolve data quality issues through audits, reconciliations, exception reporting, and root-cause analysis across HR, Payroll, Benefits, Talent Acquisition, and related systems. Develop preventative controls and automated audits or exception reporting where practical to improve data integrity and reduce recurring corrections.

• Support testing, validation, and post-implementation review for system enhancements, upgrades, patches, releases, configuration changes, workflow improvements, and process automations.

• Create and maintain process documentation, process maps, standard operating procedures, business rules, data definitions, system dependencies, and knowledge-transfer materials to promote consistency, scalability, and audit readiness.

• Collaborate with Talent Acquisition and other HR functional areas to support recruiting, onboarding, and employee lifecycle processes, identifying opportunities to improve handoffs, eliminate duplicate data entry, and automate routine transactions, notifications, and workflows.

• Assess end-to-end HR processes to identify gaps, bottlenecks, manual workarounds, duplicate activities, and opportunities for standardization, simplification, and automation.

• Design and implement practical system and process improvements that reduce manual effort, improve data accuracy, strengthen controls, and enhance the employee and manager experience.

• Leverage UKG Pro capabilities and other available technology to automate repetitive or high-volume activities and develop scalable solutions that support the continued growth of the organization.

• Partner with HR process owners to translate operational needs and identified process gaps into clear requirements and implement sustainable system, workflow, reporting, or automation solutions.

• Proactively evaluate existing processes, workflows, and system configurations and recommend enhancements that improve scalability, consistency, data integrity, and operational efficiency.

• Evaluate the effectiveness of implemented improvements by monitoring reductions in manual work, processing time, recurring issues, errors, and other relevant measures of process effectiveness.

• May serve as a lead resource on complex HRIS initiatives, process improvement efforts, system enhancements, automations, or cross-functional projects, depending on experience and assigned level.

Qualifications

• Bachelor’s degree in human resources, Information Systems, Business, or a related field, or an equivalent combination of education and relevant experience.

• 5–7 years of progressively responsible experience in HRIS, People Systems, HR operations, HR technology, or related roles, with demonstrated hands-on responsibility for system configuration, support, and process improvement.

• Hands-on experience administering and configuring UKG Pro, UKG, UltiPro, or a comparable enterprise HRIS/HCM platform, including workflows, business rules, fields, forms, reporting, and other functional system configurations.

• Demonstrated experience evaluating end-to-end business processes, identifying gaps or inefficiencies, and implementing practical system, workflow, or process improvements.

• Experience identifying and implementing automation opportunities that reduce manual effort, improve data accuracy, strengthen controls, and create more scalable HR processes.

• Strong knowledge of HR data structures, employee lifecycle events, organizational hierarchies, system dependencies, and core HR business processes.

• Demonstrated experience with reporting, data validation, reconciliation, audits, exception reporting, and root-cause analysis across multiple HR systems and functional areas.

• Experience translating business and operational needs into system requirements, configuration changes, workflows, reporting solutions, or other functional enhancements.

• Experience supporting system testing, upgrades, releases, enhancements, integrations, and configuration changes in a structured environment.

• Strong analytical and problem-solving skills, with the ability to investigate complex issues, identify root causes, evaluate options, and implement sustainable solutions.

• Strong organizational skills and attention to detail, with a demonstrated commitment to data integrity, process consistency, and quality.

• Ability to manage multiple priorities, work independently, take ownership of issues through resolution, and operate effectively in a growing and evolving environment.

• Excellent written and verbal communication skills, with the ability to collaborate effectively across HR, Payroll, Benefits, Talent Acquisition, IT, and business teams.

 Preferred Qualifications: 

• Experience supporting Talent Acquisition systems, applicant tracking systems (ATS), recruiting workflows, and onboarding processes, including iCIMS, Greenhouse, Workday Recruiting, or similar platforms.

• Working knowledge of Payroll, Benefits, timekeeping, and other downstream HR processes and data dependencies, with an understanding of how upstream system or process changes may impact related functions.

• Advanced Excel skills and experience with SQL, reporting tools, business intelligence platforms, or other tools used to analyze, validate, and automate HR data and reporting processes.

• Experience identifying and implementing workflow automation, process improvements, or system-based solutions that reduce manual effort and improve efficiency, accuracy, and scalability.

• Experience analyzing cross-functional processes and system handoffs to identify gaps, duplicate activities, data issues, and opportunities for simplification or automation.

• Experience supporting audit requests, compliance reporting, internal controls, or data governance activities related to HR data and systems.

• Familiarity with system integrations, data feeds, APIs, file-based interfaces, or other methods of exchanging data between HR and downstream systems.

• Experience working in a growing or evolving organization where systems and processes require ongoing development, standardization, and optimization.

Core Competencies:

• Proactive, builder-oriented mindset with a focus on continuous improvement.

• Strong analytical and problem-solving skills.

• Ability to translate business needs into practical system and workflow solutions.

• Strong customer service orientation and effective cross-functional collaboration.

• Sound judgment in handling sensitive and confidential employee information.

• Ability to manage multiple priorities and deadlines while maintaining a high level of accuracy.

Clearance Requirement:

• US Citizen or Lawful Permanent Resident (Green Card)

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.

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