CRM Systems Administrator - Retail Network
Όμιλος ΔΕΗ Athens, Attica, Greece
Utilities · 10,001+ employees
About the role
The CRM Systems Administrator will collect business requirements, coordinate system rollouts, and provide user support for complex issues. They are also responsible for documenting processes, creating training materials, and monitoring KPIs to support business operations.
What they look for
Requirements
Candidates must hold a bachelor's degree in Economics, Business Administration, or Sciences and have up to two years of relevant experience in the retail sector. Proficiency in CRM systems and good English language skills are required, while knowledge of SAP or Power BI is considered an advantage.
Benefits
Full description
CRM Systems Administrator - Retail Network (Attica)
The world of energy is constantly growing and evolving! At PPC (Public Power Corporation), we are looking for people with enthusiasm, knowledge, and positive energy, who want to take their careers one step further. With a team spirit, trust, and empathy, we strive to create a work environment with equal opportunities and respect for everyone, without discrimination.
If you are interested in your personal and professional development in an environment with a pleasant atmosphere and favorable benefits, we invite you to submit your application today. Your future is here!
Find your place in the world of energy. Apply now!
Responsibilities:
- Collects and documents business requirements, while participating in rollouts, releases and improvements of commercial processes
- Coordinates and monitors incidents and provides user support for the resolution of complex issues
- Contributes, through process enhancement and Customer Experience improvement proposals, to the design and execution of User Acceptance Testing (UAT), including the creation and execution of test scenarios
- Documents system processes and operational guidelines, designs user manuals for store personnel and delivers train-the-trainer sessions
- Monitors Key Performance Indicators (KPIs) and creates basic reports and dashboards to support business needs
- Collaborates and coordinates with IT, vendors and other teams to ensure the smooth operation and continuous improvement of systems
Requirements:
- Bachelor’s degree from a University or College or Technological Educational Institute or Institute of Vocational Training in Economics, Business Administration or Sciences
- Up to two (2) years of relevant experience in the design and implementation of training in a corporate setting in the retail sector
- Experience in related industries will be considered an additional qualification
- Knowledge of CRM
- Knowledge of SAP ISU and/or SAP S/4HANA will be considered an additional qualification
- Knowledge of Power BI will be considered an additional qualification
- Good knowledge of the English language
- Knowledge of Microsoft Office programs (Excel, Word, PowerPoint) and Internet
- Availability in case of emergency (upon phone contact)
Competencies:
- Accountability and result orientation
- Teamwork and collaboration
- Problem-solving and decision-making
- Effective communication
- Customer orientation
- Understanding of business environment
Benefits:
- Inclusive working environment
- Continuous training and participation in development activities
- Group health and life insurance program
- Reduced electricity consumption invoice
