Business Insights Analyst
NZ Ministry of Business, Innovation & Employment Wellington, Wellington, New Zealand · NZ$86K–NZ$102K/yr
Government Administration · 1,001-5,000 employees
About the role
The Business Insights Analyst will uncover insights and measure service impact to support evidence-based decision-making within the business group. You will work with various branches to analyze data and provide a holistic view of customer channels, experience, and service quality.
What they look for
Requirements
Candidates must possess strong analytical and communication skills with proficiency in tools such as Power BI, SQL, R, or Python. A genuine interest in data-driven problem solving and the legal right to work in New Zealand are required.
Benefits
Full description
Discover a career with purpose at MBIE
- Hone your data analysis and communication skills with the team in Business Insights
- Dynamic and challenging role with the ability to make a difference
- Permanent position | Wellington location
- Salary range: $85,537 - $101,911 + Kiwisaver + wellness benefits
About the Role - Tēnei tūranga:
The Business Insights team is looking for a Business Insights Analyst to join the team. Reporting to the Manager Business Insights, Customer Design and Innovation branch within the Te Whakatairanga – Service Delivery business group, this is an integral role to helping the business uncover insights, measure the impact of our services and make evidence-based decisions.
You will be working with branches in TWSD to understand their business and help them make decisions through use of data and insights. You could be using information from multiple sources to give a holistic picture of customer channels, customer experience, regulatory effectiveness and quality of service delivery.
Experience in using qualitative analytics tools such as Power BI, R or Python, SQL etc. or experience with AI would be advantageous.
Ngā pukenga me ngā wheako e hiahiatia ana -
Skills and Experience Required
- Ability to convey information in a meaningful way so stakeholders can make sense of it
- Genuine interest in unpicking information and scenarios to uncover drivers and impacts
- Strong interpersonal skills, with an ability to quickly build relationships and trust
- Sound analytical skills and a desire to learn from others who are more technical
- Good understanding of data and insights practices
- Strong verbal and written communication abilities
- Competent in a range of tools such as Excel, PowerBI, PowerPoint and / or other reporting toolsets.
- Must have the legal right to live and work in New Zealand
About MBIE - Ētahi kōrero mō MBIE:
MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.
We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.
People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.
- Mahi Tahi – Better Together
- Māia – Bold and brave
- Pae Kahurangi – Build our Future
- Pono Me Te Tika – Own It
Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.
MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.
E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahunga roa o ngā iwi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, ka tutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapa kua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.
How to Apply - Me pēhea te tono:
Click here to view a position description.
When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.
All applications must be submitted via our online process.
We can't wait to hear from you!
Email Emily Boyd at emily.boyd@mbie.govt.nz quoting ref MBIE/20112 if you have any further questions.
Applications close on Sunday 20 September 2026 at 11.59pm.
