About the role

Lead the research and development of secure 'front-door access' features, including login and authentication experiences across digital channels. Collaborate with cross-functional teams to define product vision, write epics, and manage the product backlog within an Agile framework.

What they look for

Product Management Business Analysis Agile Methodology Scrum Backlog Management User Story Writing Multi-factor Authentication Biometric Authentication Stakeholder Management Analytical Skills Problem Solving Communication Skills Jira Confluence Git Product Roadmap Development

Requirements

Requires a Bachelor's degree and over 5 years of experience in business analysis or product management. Candidates must be proficient in Agile processes and have experience working with globally distributed scrum teams.

Full description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Trust & Security Product team, you will support the delivery and maintenance of seamless and secure 'front-door access' (login, password reset, caller authentication) experiences to customers as they navigate the Chase experience channels – Digital (Web, Mobile, App) – while continuing to advance the organization’s authentication capabilities. You will help the team with discovery, business analysis, epic and story writing of Secure Access initiatives while furthering your expertise on security in general, multi-factor authentication, Alternative credentials, takeover prevention, device recognition and trust, biometric authentication, document scanning hardware evaluation, callerID enhancement/spoofing prevention, One-Time-Password delivery and management etc.

Job responsibilities

Manage existing product features and actively lead the research definition and development of new features in your domain to advance the product roadmap
Define features in detail: write epics, collaborate on user stories, define acceptance criteria and participate in all agile events of the product area group as a team member
Act as voice of the customer in your domain and help drive product vision
Work with other product teams, legal, risk, operations, design and technology teams to define, prioritize, deliver and align solutions to product vision and roadmap
Support feature teams with MVP, testing, user experience testing, product backlog refinement, research and other duties as assigned
Support Product Owner and Area Product Owners with developing business cases and/or measuring/improving operational results
Identify and partner with business stakeholders to implement changes in operational policies, process flows, procedures, and specialist tools and customer messages

Required qualifications, capabilities, and skills

5+ years of Business Analyst and/or Product management and delivery experience
Bachelor’s Degree or equivalent experience
Sharp analytical, problem-solving and leadership skills
Experience working with globally distributed scrum teams
Good knowledge of Agile process and principles, including use of Agile project management tools (i.e., Confluence, JIRA, Git, etc.)
Ability to manage backlog and dependency tasks within our (Auth) Product and with external Products
Excellent communication, presentation, organizational and time management skills

Preferred qualifications, capabilities, and skills

Demonstrated prior experience working in a highly matrixed, complex organization
Agile/Scrum certifications a plus

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.