AV & Deskside Support Engineer

Our clients are predominantly business owners who are focused on ensuring their day-to-day operations perform as they should, I.T, networks, systems and cybersecurity are generally not something they have time to consider and that is where we step in. We manage all of the I.T. requirements so that people don't have to worry about whether their data and systems are protected.

The successful candidate will be responsible for delivering high-quality ICT support, managing meeting room and AV infrastructure, and ensuring seamless operation of Windows 11 devices, collaboration platforms, and print services.

This exciting contractor (day rate) position will be based for 16 months on-site with the wider ICT support and Infrastructure team with one of our public sector customers in Trim, Co. Meath.

The Role: AV & Deskside Support Engineer (L2)

Responsibilities & Tasks:

• Configuration and Support of user Laptops/Desktop, Applications and Printing
• Management of video conferencing systems
• Support and management of Audio-Visual equipment and meeting rooms.
• Support for Digital signage infrastructure.
• Respond to Level 2 and Priority Helpdesk tickets as required.
• Record, Update and Track all user issues/requests and comms in Helpdesk ticketing system.
• Support of Managed Print Service

Skills and Experience required:

• Setup, imaging and support of desktops and laptops on Win O/S.
• Configuring and supporting user peripheral equipment.
• Win 11 and Hardware rollout involving user migrations essential.
• Familiarity with network cabling standards and hands-on experience connecting PCs and laptops to corporate network by cat5 Ethernet cable or corporate wireless LAN.
• Strong working knowledge of all aspects of Win 11 networking (Ethernet, TCP/IP, DNS, DHCP etc.) Active Directory integration, client certificates, Windows 11 O/S patching.
• Experience with Print management & account systems such as Safecom or similar.
• Hands-on experience in managing video conferencing systems including both desktop client and hardware for room-based systems such as Poly or similar.
• Configuring and administering systems utilising cloud-based Video conference provider – such as MS Teams
• Scheduling of Video conferences via Outlook Calendar plugins or similar method.
• Setup, support and troubleshooting of meeting room A/V equipment including Cameras, microphones, tabletop control units, room booking panels, wireless presentation units, TV screens, large touch screen displays. Such as Avocor/Clevertouch etc.
• Experience using A/V management system such as AV-SPL Symphony or similar.
• Exposure to Digital signage software such as Appspace or similar.
• Proven ability of providing service to users of all levels in busy ICT helpdesk environment.
• Experience supporting remote user Single Sign On and Two Factor Authentication.
• Certifications CompTIA A+, CompTIA Networking+, MS-900, MZ-900 are a distinct advantage.

At Nostra we value our people. We are a passionate team committed to doing our best, our values are trust, accountability, expertise, people, integrity, and empathy. These values form a central part of our recruitment process. Nostra is an equal opportunity employer committed to diversity and inclusion.