System Engineer I - EDI Support Specialist, SQL
Blue Yonder · Coimbatore, Tamil Nadu, India
Software Development · 5,001-10,000 employees
About the role
You will monitor and support daily EDI production operations while performing SQL-based data analysis to resolve transaction failures. Additionally, you will collaborate with cross-functional teams to conduct root cause analysis and ensure effective communication with customers regarding incident resolutions.
What they look for
Requirements
Candidates must hold a bachelor's degree and possess 1 to 3 years of experience in a customer support role. You must be prepared to work in a 24/7 rotational shift environment and demonstrate strong analytical and troubleshooting skills.
Full description
Scope:
- As an EDI Support Specialist, you'll play a key role in ensuring the seamless exchange of business-critical data between our organization and customers.
- You'll troubleshoot EDI transactions, perform SQL-based data analysis, resolve production issues, and collaborate with cross-functional teams to keep business operations running smoothly.
- This is a great opportunity to work with enterprise integration technologies, solve real-world business challenges, and make a direct impact on customer success.
What you’ll do:
- Monitor and support daily EDI production operations.
- Investigate and resolve EDI transaction failures within SLA.
- Perform SQL queries for data validation, troubleshooting, and analysis.
- Monitor application alerts and production queues.
- Collaborate with development teams for root cause analysis and permanent fixes.
- Communicate effectively with customers regarding incidents and resolutions.
What we are looking for:
- Bachelor's degree with 1 to 3 years of experience in customer support role and related technologies.
- Ready to work on 24/7 shift (rotational shift)
- Resolve production incidents within defined SLAs.
- Demonstrate strong troubleshooting and analytical skills.
- Minimize recurring production issues through effective root cause analysis.
- Deliver accurate SQL analysis and data validation.
- Build positive relationships with customers and internal stakeholders.
- Maintain high-quality documentation.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
