CRM/ERP Business Analyst
GURUS Solutions · Montreal, Quebec, Canada
IT Services and IT Consulting · 51-200 employees
About the role
The role involves leading discovery workshops to map business processes and translating them into functional configurations within the NetSuite platform. Additionally, the analyst guides clients through UAT, go-live deployment, and provides post-implementation support and training.
What they look for
Requirements
Candidates must have 1 to 3 years of SaaS implementation experience and be fully bilingual in French and English. A university degree in Business Administration, IT, or a related field is required.
Full description
Role Overview & Mindset
As a Junior Business Analyst, you are the strategic bridge between our clients' operational realities and cloud technology. Possessing a strong client-facing mindset, you love engaging with people, driving conversations, and guiding teams through business process improvements and system changes with empathy, clarity, and simplified communication.
We seek a self-starter who is naturally curious—someone who constantly strives to understand the "why" behind a business workflow to uncover optimization opportunities, rather than just executing on the "what." You are highly coachable, welcome constructive feedback as a tool for personal growth, and thrive as an active team player in a collaborative environment.
Key Responsibilities
- Business Analysis & Workshops: Lead and facilitate discovery workshops to gather comprehensive client requirements and map current (As-Is) business processes.
- Process Improvement & Optimization: Analyze client operational workflows, identify systemic inefficiencies, and design optimized (To-Be) processes aligned with industry best practices.
- Software Configuration: Translate improved and validated workflows into functional system designs and configurations within the NetSuite platform.
- Testing & User Acceptance (UAT): Prepare and guide clients through User Acceptance Testing (UAT) scripts to ensure the optimized operational logic flows perfectly.
- Go-Live Involvement: Play an active role during high-stakes deployment phases (Go-Live) to ensure a smooth operational transition.
- Client Training & Enablement: Conduct engaging training sessions for client Subject Matter Experts (SMEs) and end-users, creating clear documentation to solidify the new workflows.
- Post-Go-Live Support: Provide proactive functional support and hypercare to clients during the operational stabilization phase immediately following deployment.
Requirements & Qualifications
- SaaS Experience (Core Requirement): 1 to 3 years of experience in business analysis or software implementations within the SaaS ecosystem (ERP, CRM, HRIS, or related solutions).
- Client-Facing & Process Mindset (Core Requirement): Proven client-facing background with a natural ability to analyze, document, and improve business processes.
- Bilingualism (Core Requirement): Flawless verbal and written communication skills in both French and English (essential for handling our bilingual North American client base).
- Education: University degree in Business Administration (Operations Management, MIS), Information Technology, or a related field.
Nice-to-Haves:
- Foundational knowledge of corporate accounting: General understanding of standard financial workflows (General Ledger / GL, Accounts Payable / AP, Accounts Receivable / AR).
- Direct exposure to NetSuite or other mainstream cloud systems (Salesforce, Odoo, Sage, Dynamics).
- Experience drafting process workflows using mapping tools (Lucidchart, Visio).
Logistics
- Permanent, full-time position (40 hours/week).
- Hybrid Model: 3 days/week in-office at our Montreal office (near Sauvé metro station).
* This position requires proficiency in a language other than French due to the fact that 75% of our clients operate in English
