Operations Manager (Boston) - Electrical Testing and Engineering Services
The Nowak Group Boston, Massachusetts, United States · $180K/yr
Appliances, Electrical, and Electronics Manufacturing · 1 employee
About the role
The Operations Manager provides business, managerial, and technical direction while supervising field engineers and technicians. They are responsible for area sales, profit, quality, and the development of profit plans and technical procedures.
What they look for
Requirements
Candidates must have at least five years of experience in the industrial service industry and possess strong management and communication skills. A four-year degree or equivalent technical/military education is required, with a preference for BSEE/BSEET qualifications.
Benefits
Full description
Summary:
Provide business, managerial, and technical direction. Provides general supervision for Field Engineers and Technicians and schedules workflow. Serve as customer contact and liaison. Keep track of job progress and financial details.
Responsibilities:
- Responsible for the sales, profit, and quality of the area operation.
- Review and sign contracts consistent with Limits of Authority.
- Work with the Region Director, Regional Sales Manager and Marketing Services to promote new business.
- Develop Area Profit Plan using local committee and periodically review plan to ensure that Service Center work is on track.
- Hold periodic regular management committee meetings to promote effective communication and review business progress.
- Work with staff to develop weekly invoicing and monthly Status Reports.
- Review and audit field jobs.
- Responsible for the general supervision, safety and technical training of Field Engineers and Technicians.
- Perform employee performance reviews and recommend appropriate salary changes.
- Coordinate technical training for field personnel and assist with career development.
- Review and recommend field technical procedures and procedure changes.
- Interview job applicants.
- Develop and review proposals, and review reports of field engineers.
Requirements
- Minimum five years same or similar work experience in the Industrial Service Industry.
- Requires a high degree of communication, supervisory, organizational and good management skills.
- Communicate effectively, writing and verbally, with clients, peers, subordinates and management.
- Strong computer skills including editing, formatting and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment.
- Willing to do some overnight travel to cover field region and attend company meetings.
Education:
- Four-year degree or graduate of Electrical Technical School or Military equivalent, BSEE/BSEET preferred.
Benefits
Salary (up to $180k DOE) plus 25% bonus potential
Company vehicle
Insurance, 401k with company matching, vacation and holiday pay
