IT Support Engineer

Role Description

Harmonic is looking for an IT Support Engineer to join our global IT team and provide hands-on technical support across endpoint management, identity, and deployment for our US operations. This role is critical to maintaining service continuity across our distributed US teams and HQ.

You'll be the primary point of contact for endpoint and identity issues during US business hours, working closely with our global IT Security and Infrastructure teams based in Europe and Ukraine.

Location

On-site – This position will be based in San Jose, CA

What you will be doing:

• Administer and troubleshoot Microsoft Intune for macOS and Windows device management, including enrollment, compliance policies

• Manage user identity and access (SSO, MFA, provisioning, security groups) and Active Directory (on-prem and Entra ID hybrid environments)

• Administer Conf call solution for the organization (licensing, meeting/webinar settings, room systems, Scheduler)

• Manage hardware procurement and deployment through the PC HW vendor portal : quote tracking, order status, warranty, and asset lifecycle

• Provide on-site technical support at our Milpitas JIT facility, including hands-on hardware troubleshooting and deployment

• Act as the primary US-timezone escalation point for IT incidents, coordinating with our EMEA and Kyiv-based teams for handoff and continuity

• Support onboarding/offboarding processes, ensuring devices are properly enrolled, secured, and compliant before being handed to end users

• Document recurring issues and contribute to internal knowledge base / runbooks

What you should have:

• 5+ years in an IT systems administration or endpoint engineering role

• Hands-on experience with Microsoft Intune (device enrollment, compliance, configuration profiles)

• Working knowledge of IDP administration (SSO, MFA, provisioning)

• Solid understanding of Active Directory

• Experience administering Zoom at an organizational level

• Familiarity with the HW PC / Mac purchase (quotes, orders, warranty/asset management) and hardware deployment processes

• Comfortable working independently across time zones with a distributed, international team

• Based in San Jose / California

• Experience with endpoint security tools (e.g., Cortex XDR, OpenText backup/DLP agents)

• Basic PowerShell or Microsoft Graph API scripting for automation

• Apple Business Manager (ABM) device enrollment experience

• ITIL or similar service management framework familiarity

• Prior experience supporting a company through M&A, divestiture, or multi-entity IT environments

Pay & Benefits

For this role, the estimated base salary range is between $ 90,000 - $ 110,000. The actual base salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process. This position may also be eligible to receive incentive compensation: bonus, equity, and benefits. Sales positions are generally offered a competitive On Target Earnings (OTE) incentive compensation structure.

Diversity, Equality, and Inclusion at Harmonic Inc

At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.

Additional Equal Opportunity statement

Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact hrhelp.nam@harmonicinc.com

For more information, please see links below:

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Harmonic (NASDAQ: HLIT), the worldwide leader in virtualized broadband solutions, is transforming multi-gigabit connectivity. The company’s industry-leading cOS™ virtualized broadband platform, suite of solutions for fiber and DOCSIS, and a growing portfolio of AI-powered network intelligence solutions, enable broadband service providers to simplify operations, deliver exceptional subscriber experiences and expand revenue streams. With thousands of vCMTS servers and hundreds of thousands of RPDs deployed globally, Harmonic powers next-generation broadband services with five-nines reliability. Anchored with a customer-first approach and driven by a legacy of innovation, Harmonic supports broadband service providers at every stage of their network evolution. More information is available at www.harmonicinc.com.