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BEON.tech

Technical Support Engineer

BEON.tech Costa Rica · $36K/yr

Software Development · 51-200 employees

22 h ago
Remote support-engineer Mid (2-5 yrs) Full-time Costa Rica
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About the role

You will provide technical support for an AI vision platform, troubleshooting complex infrastructure, Kubernetes, and deployment issues. You will also collaborate with engineering and customer success teams to manage tickets and resolve customer-reported bugs.

What they look for

Kubernetes Technical support Linux AWS Azure Cloud platforms Troubleshooting Infrastructure Networking Containers Monitoring Logging Enterprise software Customer communication Incident management

Requirements

Candidates must have at least 2 years of experience in technical support and strong hands-on experience with Kubernetes in production environments. A relevant cloud or Kubernetes certification is required, along with advanced English proficiency.

Benefits

Equipment welcome package Trip to headquarters Health insurance Psychotherapy sessions Paid time off Internet service Flexible payments English conversation club Workshops Unlimited access to Udemy Education IT O'Reilly AI tools and learning program Co-working spaces Weekly challenges with quarterly prizes

Full description

We’re looking for a highly technical Technical Support Engineer to help enterprise customers troubleshoot and resolve complex platform, infrastructure, and deployment issues.

The project is an AI vision platform running on Kubernetes, used for enterprise video analytics. In this role, you’ll provide technical support across Kubernetes-based deployments, software, infrastructure, networking, hardware, and configuration issues.

You’ll work directly with customers during technical discussions and troubleshooting sessions, reproduce customer environments to diagnose issues, manage support tickets, and clearly communicate technical findings, workarounds, and resolutions. You’ll also collaborate closely with Engineering, Sales, and Customer Success teams, escalating complex issues and product bugs when needed.

This is a remote, full-time opportunity with compensation of up to $3,000 USD/month.

  • 2+ years of experience in Technical Support, preferably in Tier 2 / Tier 3 support
  • Strong hands-on experience with Kubernetes in production environments
  • At least one relevant Kubernetes or cloud certification, such as CKA, CKAD, CKS, AWS, Azure, or equivalent
  • Strong troubleshooting skills across software, infrastructure, networking, and distributed environments
  • Experience working directly with customers in a technical capacity
  • Ability to independently investigate complex technical issues and collaborate with Engineering teams
  • Experience with Linux
  • Experience with AWS, Azure, or other cloud platforms
  • Hands-on experience with containers, networking, monitoring, and logging tools
  • Background supporting enterprise software products
  • Advanced English proficiency
  • Based in LATAM
  • Remote, full-time opportunity
  • US$1,000 welcome package for equipment
  • Trip to BEON.tech headquarters in Buenos Aires
  • Health insurance
  • Psychotherapy sessions
  • Paid time off
  • Internet service
  • Flexible payments via crypto, wire transfer, Wise, PayPal, or Payoneer
  • English conversation club & workshops
  • Unlimited access to Udemy, Education IT & O’Reilly
  • AI Tools & Learning Program
  • Co-working spaces
  • Weekly challenges with quarterly prizes

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