Manager, Cloud & DevOps

About MCIM

MCIM is how critical facility operators make every data center stronger. With a purpose-built platform and real-time analytics, MCIM eliminates silos, removes blind spots, and ensures operators never go it alone in managing mission-critical infrastructure.

For too long, data centers have operated with fragmented tools, inconsistent workflows, and unreliable data, capping their potential. MCIM unites operations, maintenance, capital planning, and reliability intelligence into one comprehensive platform built specifically for mission-critical environments.

• No silos — one platform that unites workflows across sites and teams

• No blind spots — clean, first-party data and benchmarking that drive better decisions

• No going it alone — a consultative partner dedicated solely to data center operations

Trusted by leading colocation providers, hyperscalers, and global financial institutions, MCIM is purpose-built to support the complexity, density, and uptime demands of modern digital infrastructure.

About the role MCIM is seeking a Manager, Cloud & DevOps to lead the evolution of our AWS cloud platform, deployment automation strategy, infrastructure security, and operational excellence practices.

This role will serve as the technical leader responsible for building a modern, scalable, and secure DevOps foundation capable of supporting MCIM’s next generation platform initiatives, including AI-powered products, large-scale data processing, and enterprise-grade SaaS operations.

While this role will maintain awareness of Salesforce release processes and integration points, its primary focus is AWS infrastructure, platform engineering, automation, security, and cloud operations.

The ideal candidate combines strong hands-on AWS expertise with leadership capabilities and experience building DevOps maturity within growing SaaS organizations.

Key Responsibilities

Cloud Platform Strategy

• Define and execute MCIM’s cloud infrastructure roadmap.

• Design highly available, secure, and scalable AWS architectures.

• Build infrastructure capable of supporting AI, analytics, and future platform expansion.

• Establish cloud governance, standards, and operational best practices.

DevOps & Automation

• Lead development of enterprise-grade CI/CD pipelines.

• Drive Infrastructure as Code adoption across all cloud environments.

• Standardize deployment automation and operational processes.

• Improve deployment reliability and release velocity.

Platform Reliability & Observability

• Implement comprehensive monitoring, logging, alerting, and incident management practices.

• Establish SRE-inspired operational processes.

• Define and track platform reliability KPIs and SLAs.

Security & Compliance

• Partner with Information Security to implement secure-by-design infrastructure.

• Manage IAM, secrets management, network security, and cloud compliance initiatives.

• Ensure DevOps practices align with enterprise security standards.

Leadership & Cross-Functional Collaboration

• Mentor DevOps and platform engineering team members.

• Partner with Engineering, Product, Security, and Architecture leaders.

• Provide technical oversight of Salesforce DevOps integration points.

Required Qualifications

• 7+ years of DevOps, Cloud Engineering, or Platform Engineering experience.

• 2+ years leading projects, teams, or DevOps functions.

• Deep AWS expertise including:

• VPC

• IAM

• ECS/EKS

• Lambda

• RDS

• S3

• CloudWatch

• Route53

• Strong Infrastructure as Code experience:

• Terraform preferred

• CloudFormation or CDK

• Experience designing CI/CD pipelines using GitHub Actions or similar tooling.

• Experience implementing observability solutions.

• Strong scripting skills (Python, Bash).

• Understanding of Salesforce deployment models and integration architecture.

Preferred Qualifications

• AWS Solutions Architect Professional or DevOps Professional certification.

• Experience supporting AI/ML infrastructure workloads.

• Experience with Kubernetes and container orchestration.

• Experience scaling SaaS platforms in regulated or enterprise environments.

• Experience leading DevOps transformation initiatives.