Service Delivery Manager - HR Technology AMS

HR PATH

HR Path Group, a global leader in HR consulting, helps clients with their HR transformation projects, covering both human and HRIS (Human Resources Information System) aspects. Our 2,600 employees are located in 30 countries.Our mission is to support our clients at every step of their HR digital transformation with a comprehensive range of services.

Advise to Outsource ! HR Path, Global Leader in HR solutions

• ADVISE: We support our customers in the transformation of their HR function, through a redefinition of their HR organization and their HRIS digitalization

• IMPLEMENT: As a partner of the main editors of the market, we carry out technical and functional implementation projects of all HRIS solutions (SaaS or On-Premise)

• OUTSOURCE : We support organizations at every stage of their HR and payroll outsourcing journey, helping them operate compliantly, efficiently, and at scale

Our latest fundraising of 1 billion euros aims to accelerate our growth and international expansion. Our goal is to double our revenue within five years and become the world leader in HR digital transformation. HR Path is global player in HR Consulting.   We provide professional advice and support to organizations for whom human capital is essential in their HR transformation process.  Having a footprint in the Americas, Europe and Asia-Pacific, we are able to offer global support in the development and execution of our customer’s HR strategy.

YOUR MISSIONS

With strong growth across the APAC region, we are expanding our Application Management Services (AMS) practice and are looking for an experienced Service Delivery Manager to join our team in Australia.

As a Service Delivery Manager – AMS, you will be responsible for managing a portfolio of customers, ensuring successful service delivery, building strong client partnerships, and driving continuous improvement.

You will act as a trusted advisor to our customers, connecting business needs with HR technology solutions while coordinating our internal consulting teams to deliver high-quality outcomes. Your responsibilities:

Customer Relationship & Service Management

• Build and maintain strong, trusted relationships with customers and key stakeholders.

• Act as the main point of contact for a portfolio of HR technology customers.

• Lead customer governance meetings, service reviews, and operational discussions.

• Understand customer priorities and proactively identify opportunities to improve their HR technology landscape.

• Bring HR Path’s expertise and best practices to deliver value beyond day-to-day support.

AMS Delivery & Operational Excellence

• Manage the delivery of AMS services within agreed scope, timelines, SLAs, and KPIs.

• Manage incoming customer requests, assess business impact, and coordinate resolution with internal functional and technical experts.

• Work closely with subject matter experts to ensure quality delivery and customer satisfaction.

• Monitor service performance, capacity, utilisation, and delivery forecasts.

• Identify risks, remove blockers, and ensure continuous service improvement.

Continuous Improvement & Advisory

• Identify optimisation opportunities and provide recommendations based on HR Path’s experience across multiple customers.

• Support customers in improving processes, adoption, and efficiency of their HR platforms.

• Promote best practices, innovation, automation, and enhanced service delivery models.

Commercial & Account Support

• Support account growth through proactive customer engagement.

• Contribute to pre-sales activities, solution discussions, estimations, and proposals.

• Identify opportunities for additional services and customer value creation.

• Support contract renewals and service expansion activities.

Leadership & Collaboration

• Coordinate internal functional and technical teams to ensure successful delivery.

• Lead customer and internal meetings to prioritise activities, track progress, and manage actions.

• Foster a culture of accountability, collaboration, and customer focus.

YOUR PROFILE

You are an experienced HR Technology professional with strong customer-facing skills and a passion for delivering successful outcomes.

You will bring:

• 5+ years of experience working with HR technology solutions such as SAP SuccessFactors, SAP HCM, UKG, Workday, or similar platforms.

• Experience in Application Management Services (AMS), Service Delivery, Consulting, or Customer Success roles.

• Strong understanding of HR processes and HR systems.

• Proven experience managing multiple customers, priorities, and projects simultaneously.

• Strong stakeholder management, communication, and influencing skills.

• Ability to manage complex situations and drive practical solutions.

• A consultative mindset with the ability to build trusted customer relationships.

• Experience working in a partner environment or consulting organisation is highly desirable.

Nice to Have:

• SAP SuccessFactors certification (especially Employee Central) or SAP HCM certification.

• Experience with HR/payroll technology implementations.

• Knowledge of IT Service Management principles.

• Project management or Agile delivery experience.

WHAT WE OFFER

• A highly stimulating and fulfilling work environment with international development

• Rapid career growth with numerous opportunities for development (horizontal & vertical): international mobility, training, and certification

• A good work-life balance with telecommuting possibilities

• Investment in the development of our employees; quarterly team events, annual seminar etc.

• We are Happy at Work certified and continue to listen to our employees. If you value a culture that respects diversity, individual courage, integrity, excellence and encourages team collaboration, HR Path is the place for you.

See you soon at HR Path!

WHAT WE OFFER

• A highly stimulating and fulfilling work environment with international development

• Rapid career growth with numerous opportunities for development (horizontal & vertical): international mobility, training, and certification

• A good work-life balance with telecommuting possibilities

• Investment in the development of our employees; quarterly team events, annual seminar etc.

• We are Happy at Work certified and continue to listen to our employees. If you value a culture that respects diversity, individual courage, integrity, excellence and encourages team collaboration, HR Path is the place for you.

See you soon at HR Path!