BUSINESS PROCESS ANALYST , SHARED SRV
Rockwell Automation New Delhi, Delhi, India
Automation Machinery Manufacturing · 10,001+ employees
About the role
The Business Process Analyst will analyze, plan, and implement process improvements while managing cross-functional projects and defining service level agreements. They are responsible for transitioning processes, creating standard operating instructions, and ensuring high-quality service delivery through effective change management.
What they look for
Requirements
Candidates must hold a bachelor's degree in business, engineering, or IT and possess at least one year of experience in sales operations or incentive project implementation. Proficiency in Anaplan, Microsoft Excel, and the ability to explain complex concepts simply are essential requirements for the role.
Benefits
Full description
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
Job Description
Analyze, plans and implement process improvement needs. Evaluate and models existing processes. Organize and facilitate cross-functional projects. Identify improvement options. Develop metrics that provide data for process management and indicators for future improvement opportunities. Collect data to identify root cause problems. Measure performance against process requirements, aligning improvement projects to close performance shortfalls. Manage resources, including members, to build projects. Provide consultation on the use of re-engineering techniques to improve process performance and product quality. Deploy plans from conception through to close. Deliver presentations and training courses including measurement, analysis, improvement and control courses.
You will report to Team Lead Business Process Analyst
Your Responsibilities:
1.Transition Processes & Delivers highest level of service quality to our internal & external customers promptly
Perform Process transition ensuring low effort experience for all stake holders
Create Process flow charts , Standard processes operating instructions
Define & agreed SLA , TAT of all newly transition processes
Manage customer experience by providing faster resolution, effortless experience, and better customer connect
Demonstrate influential communication skills in a multi-channel contact environment (phone, email, chat, service tickets).
Assure change management practices are followed, including communication, training, documentation development.
The Essentials - You Will Have:
- A business, engineering or IT related bachelor's degree
- 1+ years of experience in sales operations, role supporting a sales organisation or implementing sales incentive projects
- Familiarity with Sales Incentive processes
- Must have, ability
- With an ability to explain complex concepts simply to different
- Experience with Anaplan and Anaplan Model Building
- 1+ years of experience
- Experience of Microsoft excel (can maintain complex spreadsheets) or Access
- Translate 2D spreadsheet model into multi-dimensional technologies
Benefits:
The ability to collaborate with, learn from colleagues in a complex, global organization.
We provide a working environment with a creative company, paired with a great compensation package, great benefits, and a supportive atmosphere where you can sharpen with new challenges and development opportunities.
Hybrid work-from-home and at a determined Rockwell Automation facility.
Corporate Social Responsibility opportunities,
Support from our 24/7 employee assistance program.
Reporting will to Team Lead.
Primary work location: Noida, India.
Our benefits package includes …
- Comprehensive mindfulness programmes with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching programme – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalised wellbeing programmes through our OnTrack programme
- On-demand digital course library for professional development
The Preferred - You Might Also Have:
- Bachelor's Degree in Engineering and/or Post-Graduation Degree/Diploma in Management is desirable.
- Knowledge of Power BI
... and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
#LI-Hybrid
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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
