About the role

The UX Researcher will plan and conduct qualitative and quantitative research to identify user needs and friction points within the platform. They will partner with product and design teams to translate these findings into actionable insights that shape the product roadmap.

What they look for

Qualitative research Quantitative research Usability testing User insights Product strategy Data synthesis Communication Stakeholder management Research methodology Infrastructure product research Developer-facing research Roadmap planning Persona development Actionable insights

Requirements

The ideal candidate has experience as a UX researcher, particularly with technical or infrastructure-focused products. They must possess strong skills in both qualitative and quantitative research methods and be capable of working in a fast-paced, self-directed environment.

Benefits

Equity Discretionary bonus Comprehensive benefits

Full description

About The Role

The UX Researcher owns understanding how customers and internal users actually experience Volta's platform — surfacing the friction points, mental models, and unmet needs that shape a better product. Working closely with design and product management, you will bring rigorous, evidence-based insight into a fast-moving product organisation building genuinely complex infrastructure.

This is an opportunity to establish research practice at an early stage — helping define not just what gets researched, but how research gets done and used at Volta.

What You Will Be Doing

Plan and conduct qualitative and quantitative research with customers and internal platform users

Partner with design and product management to identify research priorities aligned to roadmap needs

Run usability testing on new and existing platform features

Synthesise research findings into clear, actionable insights for product and design teams

Build and maintain a repository of research findings, personas, and user insights

Help define and evolve research methods and practices as the function matures

Advocate for the user's perspective in product and design discussions

Track the impact of research on product decisions and outcomes over time

What You Bring

Experience as a UX researcher, ideally on technical, developer-facing, or infrastructure products

Strong grounding in both qualitative and quantitative research methods

Comfortable researching complex, technical workflows and translating them into clear insights

Experience partnering closely with product managers and designers to shape roadmap decisions

Excellent synthesis and communication skills, able to make research findings actionable

Self-directed, comfortable establishing research practice in a fast-moving environment