Delivery Manager - Data Engineering 4D

Delivery Manager - Data Engineering

Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

As a Senior Integration Delivery Manager (T2), you will be a pivotal leader within our Global Integration Hub. You will sit at the intersection of business strategy and technical execution, managing the delivery of the integration solutions that connect our global supply chains, manufacturing plants, brand operations, and retail partners.

The Five Principles in Action for This Role

·       Quality: You will ensure that all integration workstreams delivered by internal squads and external partners meet our uncompromising standards of excellence. By implementing strict governance, testing standards, and validation protocols, you will safeguard the integrity of our digital ecosystem.

·       Responsibility: You will take full ownership of the US integration pipeline, budgets, and project timelines. You will manage delivery risks proactively and act as the ultimate regional escalation point, resolving issues with decisiveness and accountability.

·       Mutuality: You will manage complex, multi-party delivery ecosystems (including internal Segment teams, external Integration Design Partners, and Integration Build Partners) under a "win-win" philosophy, ensuring that all parties are aligned, supported, and working towards shared success.

·       Efficiency: You will optimize project resources, streamline cross-charging processes across business segments, and eliminate delivery bottlenecks. By leveraging Agile methodologies, you will ensure our integration investments yield maximum business value with minimal waste.

·       Freedom: You will have the trust and autonomy to shape delivery frameworks, steer segment engagement strategies, and empower your cross-functional project teams to innovate, adapt, and deliver at speed.

Quality: You will ensure that all integration workstreams delivered by internal squads and external partners meet our uncompromising standards of excellence. By implementing strict governance, testing standards, and validation protocols, you will safeguard the integrity of our digital ecosystem.

Responsibility: You will take full ownership of the US integration pipeline, budgets, and project timelines. You will manage delivery risks proactively and act as the ultimate regional escalation point, resolving issues with decisiveness and accountability.

Mutuality: You will manage complex, multi-party delivery ecosystems (including internal Segment teams, external Integration Design Partners, and Integration Build Partners) under a "win-win" philosophy, ensuring that all parties are aligned, supported, and working towards shared success.

Efficiency: You will optimize project resources, streamline cross-charging processes across business segments, and eliminate delivery bottlenecks. By leveraging Agile methodologies, you will ensure our integration investments yield maximum business value with minimal waste.

Freedom: You will have the trust and autonomy to shape delivery frameworks, steer segment engagement strategies, and empower your cross-functional project teams to innovate, adapt, and deliver at speed.

Key Responsibilities

1. Project, Program & Timeline Management

·       Timeline Execution: Define, track, and manage complex, end-to-end integration delivery timelines for regional and global digital initiatives, ensuring critical milestones are met.

·       Agile Governance: Lead agile execution across squads using Scrum and Kanban methodologies; facilitate sprint planning, daily stand-ups, backlog grooming, and retrospectives.

·       Dependency & Risk Management: Proactively identify, analyze, and mitigate cross-project and cross-squad technical dependencies, ensuring potential timeline slip risks are addressed before impact occurs.

·       Scope Control: Rigorously manage integration project scope, ensuring any changes are clearly documented, evaluated for timeline/cost impact, and formally approved through established Change Request channels.

2. Segment & Stakeholder Management

·       Segment Partnership: Act as the primary Integration Hub liaison to regional business segments (such as Snacking, Food, and Petcare), aligning the integration pipeline with specific segment priorities and commercial goals.

·       Domain Alignment: Drive integration delivery in close alignment with core CPG/FMCG business cycles and processes, including Commercial Promotion Management (CPM), Order-to-Cash (O2C), Procure-to-Pay (P2P), and Supply Chain Logistics (WMS, POS).

·       Demand Pipeline Ownership: Oversee the regional demand intake process from initial request through analysis, prioritization, scoping, and final deployment.

·       Proactive Visibility: Maintain clear, transparent communication channels with business partners and digital leadership, delivering regular, data-driven status updates on commitments, targets, and execution velocity.

3. Vendor, Resource & Financial Management

·       Partner Collaboration: Lead and govern a multi-vendor delivery model, providing unified management and strict oversight of the selected Integration Design Partner and Integration Build Partner.

·       Resource Optimization: Monitor vendor resource allocations, skills mix, and delivery performance, ensuring external squads are staffed to meet technical demands and scaling requirements.

·       Cross-Charge Administration: Oversee the financial management of integration deliveries, including tracking project budgets, estimating efforts, managing statement of works (SOWs), and executing financial cross-charges/chargebacks to participating business segments.

·       SLA & Assurance: Provide assurance to the Global Integration Director that external partners are delivering to agreed-upon service levels, cost parameters, and architectural standards.

4. Technical Coordination & Scope Assurance

·       Broad Architecture Alignment: Ensure all delivered solutions adhere to our technical blueprints across key integration platforms:

MuleSoft & Azure IS: Hybrid-cloud APIs, Logic Apps, Service Bus, and Event Grid workflows. Solace PubSub+: Event mesh networks and high-throughput real-time messaging. SAP BTP Integration Suite: Core ERP (S/4HANA) integrations. OpenText & BizTalk / EDI: Secure, automated B2B communications with retail partners (EDIFACT, ANSI X12). Azure Data Factory (ADF): Mass data ingestion and transformation pipelines.

·       Troubleshooting Escalation: Work with technical leads and architects to rapidly resolve blocking environment, connectivity, or data-mapping issues affecting delivery paths.

·       MuleSoft & Azure IS: Hybrid-cloud APIs, Logic Apps, Service Bus, and Event Grid workflows.

·       Solace PubSub+: Event mesh networks and high-throughput real-time messaging.

·       SAP BTP Integration Suite: Core ERP (S/4HANA) integrations.

·       OpenText & BizTalk / EDI: Secure, automated B2B communications with retail partners (EDIFACT, ANSI X12).

·       Azure Data Factory (ADF): Mass data ingestion and transformation pipelines.

5. People Leadership & Associate Development

·       Team Empowerment: Provide daily direction, guidance, and coaching to a diverse team of integration delivery professionals, fostering a high-performing, collaborative, and inclusive culture.

·       Professional Mentorship: Mentor junior project managers and scrum masters, promoting modern delivery best practices and guiding their professional growth within our organization.

Required Experience & Qualifications

Industry & Domain Expertise (Mandatory)

·       CPG/FMCG Sector Experience: Years of project/program delivery experience within a global Consumer Packaged Goods, retail, or manufacturing enterprise.

·       Business Process Knowledge: Working familiarity with core CPG/FMCG business flows, including Supply Chain, Warehousing, Trade Promotion/Commercial Planning (CPM), and Retail/E-Commerce interfaces.

Delivery & Financial Leadership

·       Enterprise PM Experience:  Years of experience leading complex, multi-year integration or software delivery projects in a fast-paced global setting.

·       Vendor & Resource Management: Proven track record of managing multi-vendor delivery models, leading design and build partners, and evaluating Statement of Work (SOW) compliance.

·       Budgeting & Cross-Charges: Solid experience managing project finances, calculating resource costs, and administering cross-charge / allocation models across business units.

·       Agile Frameworks: Deep experience with Scrum, Kanban, and hybrid Agile frameworks. Certified Scrum Master (CSM), PMI-ACP, or Safe Agilist certifications are highly desirable.

·       Methodology Certifications: PMP, Prince2, or MSP certification is preferred.

Technical Awareness

·       Integration Platform Literacy: High-level understanding of integrations across multiple enterprise platforms (MuleSoft, Solace, SAP BTP IS, Azure IS, ADF, OpenText, BizTalk, and EDI standards). While hands-on development is not required, the ability to translate technical bottlenecks into delivery actions is essential.

·       ERP Experience: Experience delivering projects that interface with SAP ERP/S4HANA environments.

Soft Skills & Leadership

·       Principle-Driven Leadership: Deep alignment with a values-guided work culture; high levels of personal integrity, mutuality, and collaboration.

·       Influence & Escalation Resolution: Excellent negotiation, conflict resolution, and stakeholder management skills, with the ability to build consensus across corporate segments and external vendors.

Education

Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Administration, or a highly related field.

Qualifications

Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science

Certifications

ITIL Foundation - AxelosAxelos, Project Management Professional (PMP) - Virtual Learning Academy (VLA)Virtual Learning Academy (VLA)

Required Skills

Agile Methodology, Banking Capital Markets, Change Management, Client Relations, Cloud Computing, Collaboration Tools, Commercial Sales, Consumer Packaged Goods (CPG), Data Engineering, Data Literacy, Design Thinking, Electronic Hardware, Executive Presence, Inclusion, Manufacturing Equipment, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, Semiconductors, Sourcing and Procurement, Storytelling

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Data Engineering

Remote Type -

Office

Work Shift -

Flex Time (India)

Why join Genpact? •    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter •    Make an impact – Help global enterprises solve business challenges that matter  •    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead •    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  •    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress    Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.   Let’s build tomorrow together.    Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.