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Thakral One

Business Analyst - Pega CLM

Thakral One · Singapore, Singapore

IT Services and IT Consulting · 501-1,000 employees

5 h ago
Senior (5-10 yrs) Contractor Singapore
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About the role

The Business Analyst will act as a liaison between business, operations, and technology teams to translate client onboarding requirements into functional specifications. They are responsible for facilitating workshops, managing process flows, and supporting UAT to ensure successful system implementation.

What they look for

Business Analysis Pega CLM Client Onboarding KYC Corporate Banking Agile Methodology Process Mapping Functional Specifications User Stories UAT Stakeholder Management Workflow Design Data Mapping Requirement Traceability Financial Services

Requirements

Candidates must have at least 5 years of business analysis experience in corporate banking, with a minimum of 3 years specifically in client onboarding or KYC projects. Proficiency in Pega CLM and the ability to manage complex stakeholder relationships across the APAC region are essential.

Full description

Business Analyst (Client Onboarding Projects)

Job Description:

We are seeking a highly motivated Business Analyst with strong Corporate Banking and Client Lifecycle Management (CLM) expertise, experienced in delivering complex onboarding initiatives across APAC. You will be the key liaison between business stakeholders, operations, compliance, and technology teams. The role is responsible for translating client onboarding requirements into clear, actionable functional specifications to support the successful implementation of the system solutions.

Job Responsibilities:

  • Engage with multiple user groups involved in the client onboarding process across APAC region to gather, analyze, and document business processes and requirements
  • Verify, validate, and translate business requirements into clear functional specifications, user stories, and acceptance criteria, aligned with Agile delivery methodology
  • Facilitate requirements workshops and walkthrough sessions to document as‑is and to‑be client onboarding processes, including exception handling scenarios
  • Develop comprehensive to‑be process flows, ensuring all standard and exception scenarios are clearly captured and agreed with stakeholders
  • Act as the primary liaison between business users and the delivery team to ensure accurate interpretation and implementation of requirements
  • Proactively manage, track, and resolve issues arising from business requirements, process gaps, or system solution design
  • Support User Acceptance Testing (UAT) by preparing test scenarios, coordinating with business users, and validating business outcomes against agreed requirements
  • Conduct end‑user training sessions and knowledge transfer to ensure users are fully equipped and confident in using the system at go‑live

Job Requirements:

  • Experience• Minimum 5 years of Business Analyst experience supporting major initiatives within Corporate Banking or Financial Services
  • At least 3 years of hands‑on experience in Client Onboarding, KYC, or Client Lifecycle Management–related projects
  • Proven track record of delivering requirements across the full project lifecycle, from discovery and design through build, UAT, go‑live, and post‑implementation stabilization
  • Demonstrated experience in writing high‑quality user stories and acceptance criteria for Client Onboarding and KYC projects
  • Pega CLM & Technical Capability• Strong working knowledge of Client Lifecycle Management, preferably on Pega CLM, including core functional concepts such as case management, workflows, routing, SLAs, dashboards, and persona‑based access
  • Solid technical understanding to engage effectively with IT delivery teams, including understanding of integration concepts, data mapping, control points, and non‑functional requirements
  • Ability to analyze and structure complex end‑to‑end workflows into clear, well‑defined functional artefacts
  • Exposure to automation and digitization initiatives aligned with CLM strategy, such as dashboards, document management, e‑signature, intelligent document processing, and straight‑through processing
  • Exposure to AI‑enabled automation initiatives in the banking domain is preferred, particularly those focused on improving onboarding turnaround time (TAT) and client experience
  • Stakeholder & Delivery Skills• Proven ability to manage and align multiple stakeholders across APAC, operating effectively under tight timelines and delivery pressure
  • Strong written and verbal communication skills, with the ability to present options, risks, and recommendations clearly to senior stakeholders
  • Demonstrated delivery discipline, including prioritization, attention to detail, and end‑to‑end requirements traceability

Contract period: 1 year, may be extended.