Product Director - Payment Rails (India)

Own product strategy and modernization for core payment rails to improve client outcomes, resiliency, and efficiency.

Introductory marketing language. Shape the future of global payments by modernizing foundational payment platforms that power critical money movement. Join a team where your product leadership will directly improve client experience, platform resiliency, and operational efficiency at scale. Build deep domain expertise and expand career mobility by partnering with senior leaders across product, technology, and operations.

As Product Director, Payment Rails at JPMorgan Chase within Commercial & Investment Banking, you will own the product direction and outcomes for core payment rails across India. You will define a multi-quarter product strategy and roadmap across global clearing, Automated Clearing House payments, foreign exchange payment flows, and disbursements. You will balance client value, resiliency, regulatory and risk considerations, and modernization priorities to deliver measurable improvements. You will partner with technology, operations, finance, and governance stakeholders to align investment decisions, sequencing, and delivery commitments. You will establish clear measures of success and accountability for outcomes across the product lifecycle.

This role is accountable for improving the performance and stability of core payment platforms while accelerating modernization and reducing operational risk. The position requires a leader who can translate client and operational needs into prioritized product initiatives and clear outcomes. You will drive transparency on trade-offs, dependencies, and sequencing across multiple platforms and stakeholder groups. You will also ensure governance expectations are met through disciplined planning, risk management, and measurable value realization.

Job Responsibilities

• Provide technical leadership for product delivery across Global Clearing, ACH, FX, and Disbursements, aligned to platform modernization and business growth objectives.

• Own and drive execution of product roadmaps, ensuring alignment with organizational priorities and customer needs.

• Lead cross-functional teams across the full product lifecycle, from ideation through delivery and ongoing enhancement.

• Manage demand and capacity across Core Rails platforms, aligning stakeholders on priorities and delivery commitments.

• Partner with Product Management, Technology, and Finance to plan and maintain a rolling multi-quarter (6Q) roadmap.

• Identify and manage cross-platform dependencies and integration risks to accelerate delivery and reduce duplication.

• Lead incident management and root cause analysis, ensuring rapid resolution of production issues and improved platform stability.

• Drive adoption of Agile, DevOps, automated testing, and cloud-native practices to improve delivery efficiency and scalability.

• Identify and implement AI and ML opportunities to automate processes, enhance decision-making, and improve delivery outcomes.

• Translate business and operational needs into clear, actionable requirements for technology teams.

• Champion a culture of continuous improvement by leveraging data-driven insights to enhance product performance and operational efficiency.

Required qualifications, capabilities, and skills

• 10+ years of leadership experience in product delivery, technology, or payments, with a proven track record in complex, matrixed organizations

• Deep experience working with large-scale technology platforms within Financial Services or established FinTech environments

• Strong technical foundation (e.g., software engineering, distributed systems, or data platforms) with the ability to engage in architectural and delivery discussions

• Demonstrated ability to drive adoption of product lifecycle practices, including strategic planning, execution, and value realization

• Proven stakeholder management and influencing skills across multiple functions, geographies, and seniority levels

• Strong communication skills, with the ability to clearly convey complex concepts, risks, and priorities to senior stakeholders

• Strong analytical and problem-solving capabilities, with a focus on identifying and implementing practical improvements

• Experience leading in matrixed environments and aligning diverse stakeholders to common delivery outcomes

Leadership Expectations and Success Measures

Success in this role is defined by measurable improvements in delivery outcomes across Core Payment Rails, including:

• Increased delivery predictability and stronger roadmap integrity

• Clear visibility and management of dependencies, risks, and execution trade-offs

• Improved platform stability and reduced operational risk

• Higher confidence from stakeholders in delivery commitments and outcome

• Acceleration of platform modernization initiatives across core rails

• Elevated engineering and product delivery standards through consistent, scalable ways of working

This leader is expected to shape how delivery is executed across India teams, while ensuring strong alignment with global stakeholders, control functions, and governance expectations.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.