Startups Business Operations Sr. Analyst

AWS is seeking a Startups Business Operations Sr. Analyst to support operational excellence across the Startups Sales organization. This position will be responsible for implementing and maintaining scalable operational mechanisms that connect business strategy to execution through data-driven decision making, GenAI-powered intelligence, and rigorous inspection systems. You will support and run essential rhythms of business—from Top Deals Reviews to Monthly Business Reviews—and maintain forecasting and pipeline management systems that enable business predictability and growth. As a key contributor supporting the Startups Sales leadership, the role focuses on executing operational processes for the Startups field team and leveraging data, AI agents, and analysis to deliver measurable business outcomes. You will adopt and implement agentic AI and intelligent automation, building AI-powered solutions that help the Startups operations team operate at the frontier of operational excellence.

The successful candidate will bring expertise in operational execution and process improvement, combined with fluency in AI-powered automation and GenAI tools. The right candidate has a record of delivering results in a timely and effective manner, with experience supporting complex, cross-functional programs in large organizations, preferably in technology. The candidate will be a self-starter with a bias toward independent problem solving, a passion for identifying and eliminating bottlenecks, and attention to detail in execution. The successful candidate must be able to roll up their sleeves and work directly with models and large data sets, demonstrating passion for the work and excellent problem-solving abilities. You will be a builder at heart who sees a manual process and instinctively designs an automated solution, who experiments with agentic AI and automation tools because they understand the compounding leverage these create. Strong communication skills to support data-driven decision making and the ability to work effectively across functions are essential. Collaboration with stakeholders across AWS Sales, Solutions Architecture, Business Development, Finance, and other Operations teams will be crucial to effective execution. You will drive toward simple, scalable solutions to difficult problems, demonstrate strong project management skills, and communicate analytical results clearly and effectively, both in writing and verbally.

Key job responsibilities Run and continuously improve business review cadences (Top Deals Reviews, Monthly Business Reviews) that connect strategy to execution, preparing materials and driving follow-up actions

Maintain and enhance forecasting models and pipeline management systems, leveraging AI-powered automation to drive predictable business outcomes with increasing efficiency and precision

Build and maintain business processes, reporting tools, and dashboards that enable data-driven decision making, leveraging GenAI-powered intelligence and both internal and external data sources

Build and deploy AI agents and automation solutions for Startups-specific operational needs, driving adoption across field teams and contributing to the organization's intelligent automation capabilities

About the team About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Basic Qualifications: - Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field - Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization - 3+ years of experience in business operations, sales operations, or related fields with demonstrated success in executing and improving operational mechanisms - Strong analytical capabilities with experience in forecasting, pipeline management, and proficiency with technical tooling including CRM platforms, Excel, and AI/GenAI tools - Experience with GenAI tools, AI agent development, or AI-powered automation platforms, with demonstrated interest in driving AI adoption or digital transformation initiatives

Preferred Qualifications: - Experience scaling an organization through rapid growth or expansion - Experience consulting with senior leadership and executives in a fast-paced environment - Strong understanding of Amazon's operational model and mechanisms - Hands-on experience building AI agents, using agentic AI frameworks, or implementing automation solutions in a business operations context

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco - 96,900.00 - 169,500.00 USD annually USA, WA, Seattle - 88,100.00 - 154,100.00 USD annually