About the role

The Roofing Project Manager will oversee project timelines, budgets, and material management while coordinating between homeowners, insurance adjusters, and subcontractors. They are responsible for ensuring project profitability and maintaining high standards of communication throughout the restoration process.

What they look for

Project management Roofing systems Estimating Insurance supplements Budgeting Conflict resolution Customer service Relationship building Leadership Microsoft Word Microsoft Outlook Next Gear Dash Construction management Sales Communication

Requirements

Candidates must have experience in construction or restoration project management and possess knowledge of various roofing systems. Strong organizational, communication, and problem-solving skills are required to manage multiple projects effectively in a fast-paced environment.

Full description

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company.

Pay: From $70,000.00 per year

About Thomasville Restoration

Thomasville Restoration’s vision is to be the number one restoration company in the Mid-Atlantic Region. To help achieve this goal and support our growth, we are adding a Roofing Project and Sales Concierge. This position offers a unique opportunity to support our mission of putting families’ homes and lives back together across the Mid-Atlantic Region while upholding our culture of Family First, Compassion, and Communication.

What You’ll Do

Follow Thomasville’s Project Concierge Playbook 100%

Plan and manage project timelines and milestones

Develop and track budgets across all aspects of roofing projects

Advocate for insurance supplements when needed

Assign project tasks to appropriate teams or subcontractors

Maintain consistent communication with homeowners and subcontractors

Coordinate with insurance adjusters to align on scope, funding, and timelines

Provide weekly updates to internal teams and adjusters

Adjust project schedules to meet deadlines and profitability goals

Order and manage project materials and equipment

Create and process change orders

Submit and code receipts while maintaining accurate job costing

Use conflict resolution skills to address project challenges professionally

Assist with collections including deductibles, milestone payments, and signatures

Manage steep-slope roofing projects from inspection through project completion

Who You Are

Experienced in managing construction, restoration, or home improvement projects

Knowledgeable in roofing systems including shingle and low-slope roofing systems such as TPO, EPDM, and Modified Bitumen

Familiar with roofing inspections, estimating, and profitability analysis

Comfortable working directly with homeowners and conducting in-home consultations

Strong communicator with leadership and relationship-building skills

Organized and capable of managing multiple projects in a fast-paced environment

Skilled in problem-solving and decision-making under pressure

Proficient in Microsoft Word, Outlook, and project management software such as Next Gear Dash

Empathetic, trustworthy, and committed to delivering excellent customer service

Willing to learn Thomasville’s sales process and contribute toward quarterly sales goals

Your Impact

As a Roofing Project and Sales Concierge, you are the connection between homeowners, insurance adjusters, subcontractors, and internal teams throughout the restoration process. Your ability to communicate clearly, manage timelines, and guide projects from start to finish ensures customers feel supported during stressful situations.

By overseeing roofing projects with accuracy, professionalism, and care, you help maintain project quality, customer satisfaction, and operational efficiency while directly supporting Thomasville Restoration’s mission of restoring homes and rebuilding lives.