IT System Administrator Acquisition Support
AEG Vision · Addison, Texas, United States
Hospitals and Health Care · 1,001-5,000 employees
3 h ago
Senior (5-10 yrs)
Full-time
United States
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About the role
The IT System Administrator will provide field-based support for hardware, software, and network equipment, including installation, configuration, and troubleshooting. They will also coordinate deployment plans, maintain technical documentation, and ensure high levels of customer satisfaction during site visits.
What they look for
System administration
Network troubleshooting
Hardware installation
Windows administration
Active directory
DNS
DHCP
Firewalls
Load balancers
IP routing
Technical documentation
Project management
Customer support
Debugging
VOIP phone support
IT infrastructure
Requirements
Candidates must have over 5 years of experience in Windows administration, distributed systems, and network troubleshooting. A valid driver's license and the ability to travel extensively and perform physical tasks like lifting up to 90 pounds are required.
Benefits
Medical
Dental
Vision
Life insurance
Short term disability
Long term disability
Employee vision discount program
401(k) with match
HSA
FSA
PTO
Paid holidays
Full description
The IT System Administrator Acquisitions Support will report to the Field IT Services Manager.
- Field position requires extensive travel, work hours may include a nonstandard workweek, and overtime, while minimized, is expected
- Remote support desktop, laptop, iPad, network equipment, and medical devices
- Order or Purchase, install, and maintain equipment such as printers, scanners, etc.
- Troubleshoot, diagnose, and resolve hardware, software, and other network and system problem
- Install and configure remote monitoring software on workstations, servers
- Open call support and troubleshooting (GoLive)
- Set up accounts and workstations
- Work with cross-functional team to coordinate equipment and network deployment plan
- Configuration of network electronics based on customer requirements
- Understanding various network, and data closet components
- Troubleshooting and problem resolution independently or as part of a team
- Focus on providing a high level of customer satisfaction throughout the solution delivery process
- Maintain daily communications to ensure resolution and proper follow-up
- Ensure that L2 / L3 testing has been completed before leaving the customer site
- Identify and escalate situations requiring urgent Attention
- Review and maintain written process documentation (Daily Todo List)
- Follow up with users to ensure the issue has been resolved
- Inform management of recurring problems
- Build an internal wiki with technical documentation, manuals, and IT policies (IT Glue as the repository)
- Assist with project-based work
- Provide Weekly and Monthly Project Status Reporting to Infrastructure Management
- Ability to work beyond standard work hours (nights/weekends) if needed during periods of peak activity
Qualifications
- Over 5+ years related work experience
- Experience in High Availability and distributed systems, Windows administration, troubleshooting, and support
- Excellent debugging skills across a variety of integrated platforms
- Knowledge of networking, including AD, DNS, DHCP, firewalls, load balancers, and IP routing
- Software (Windows 8 & newer, Mac OS X, Office Suite, Google Apps)
- Hardware (Mac, PC, Printer, Scanner, VOIP Phone)
- Client Connectivity (Ethernet, TCP/IP, and VPN)
- Optical Medical Device Equipment a Plus
- Oral and written communication skills
- Team interaction and Attention to detail
- Possess and maintain a valid driver’s license with acceptable driving record and ability to be insured.
Benefits
- Medical/Dental/Vision/Life/STD/LTD
- Employee Vision Discount Program
- 401(k) with Match
- HSA/FSA
- PTO
- Paid Holidays
*Benefits applicable to full Time Employees only.
Physical Demands
- This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
- Ability to work at excess heights.
- Ability to lift up to 90 pounds.
- Ability to stand for extended periods of time, climb, kneel, stoop, bend, reach overhead, carry, walk, sit, lie down, pull/push with hands, talk and hear, and remain alert and aware for the duration of the call.
- Ability to climb ladders, tolerate confined spaces and heights.
- Ability to work and/or travel in adverse weather conditions.
- On-site technical testing and assessment may be required.
