Desktop Support Engineer
Healthcare Outcomes Performance Co. (HOPCo) · Phoenix, Arizona, United States
Hospitals and Health Care · 5,001-10,000 employees
About the role
The Desktop Support Engineer is responsible for installing, maintaining, and troubleshooting Windows-based computers, peripheral devices, and business applications. They also manage user requests via a ticketing system, track company assets, and provide support for clinical systems.
What they look for
Requirements
Candidates should have 1-2 years of experience in IT or desktop support and proficiency with Windows operating systems and Microsoft Office. A high school diploma or GED is preferred, and experience in Healthcare IT is considered a plus.
Full description
ESSENTIAL FUNCTIONS
- Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively.
- Install, maintain, and troubleshoot all business applications effectively.
- Assist with design of desktop application
- Assist with design of wireless and network solutions
- Create printer mappings for clinical systems.
- Escalate errors to hardware and software manufacturers as necessary.
- Manage user errors and requests through the IT/Facilities help desk ticketing system.
- Document daily tasks and create user documentation as needed.
- Track company assets through inventory database timely and accurately.
- Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely.
- Maintain a high level of customer satisfaction.
- Maintain confidentiality.
EDUCATION
- High school diploma/GED or equivalent working knowledge preferred.
EXPERIENCE
- 1-2 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems.
- Must have at least intermediate skills with Microsoft Office Professional Suite.
- Healthcare IT Experience is preferred.
KNOWLEDGE
- Knowledge of Microsoft Office software.
- Knowledge of how to operate and troubleshoot computer equipment.
- Knowledge of Telephony systems programming, documentation, and process creation.
- Knowledge of asset and time management skills to assist the department.
SKILLS
- Skill in organizing tasks/work orders.
- Skill in using customer service skills in dealing with frustrated users.
- Skill in problem-solving.
- Skill in maintaining a safe operating environment.
ABILITIES
- Ability to troubleshoot common desktop and user problems and develop resolution strategies.
- Ability to communicate effectively and in user-friendly terms verbally and in writing.
- Ability to be a team player with effective interpersonal skills.
- Ability to solve problems and work independently.
ENVIRONMENTAL WORKING CONDITIONS
- Normal office environment.
- Some travel within the community.
- Must reside in a HOPCo CNS Service Desk supported market
- Mostly remote work with some need to be on-
PHYSICAL/MENTAL DEMANDS
- Requires sitting and standing associated with a normal office environment.
- Some bending and stretching are required.
- Manual dexterity using a calculator and computer keyboard
ORGANIZATIONAL REQUIREMENTS
- HOPCo Mission, Vision, and Values must be read and signed.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.
