Project Management - Project Manager

WHO WE ARE

AccertaClaim Servicorp Inc. (ACSI) and its subsidiary, Accerta Services Inc. (ASI), both known as Accerta, which is a is a social enterprise, that manages dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Our targeted experience and innovative technology provide reliable service, process continuity, cost savings, as well as accurate and insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration.

Accerta is a Certified B Corporation which is a testament to the values on which we’ve built our business: serving our customers, caring for our employees, and supporting our community and the environment. Being part of the B Corp movement means we’re committed to continual improvement and making business a force for good. Thank you to our team and stakeholders who have helped us achieve this significant milestone!

JOB TITLE: Project Manager

EMPLOYMENT TYPE: Fixed Term Contract, 12 months, Hybrid

ABOUT THIS OPPORTUNITY

The Project Manager is responsible for leading and delivering strategic projects and initiatives that support Accerta's business objectives and service commitments. This includes planning, coordinating, and implementing a range of operational, business, technology, and client-focused initiatives, such as program enhancements, process improvements, service delivery modernization, operational efficiency initiatives, system and workflow changes, organizational transformation projects, and the implementation of new products, services, or business capabilities.

The Project Manager will work closely with internal and external stakeholders to ensure projects are delivered on time, within scope, and aligned with organizational priorities, while also managing ongoing operational improvement initiatives and supporting continuous improvement across the organization.

ACCOUNTABILITIES

• The Project Manager will be responsible for leading cross-functional projects from initiation through closure, ensuring successful delivery within scope, schedule, budget and quality objectives.

• Drive project execution, manage risks and dependencies, facilitate stakeholder engagement, and provide timely reporting to leadership, ensuring projects align with Accerta’s strategic and operational objectives.

• Lead the planning, execution, monitoring and closure of multiple concurrent projects, along with being responsible for requirements gathering and documentation, creation of test plans and execution of end-to-end testing cycle, updating system and process documentation, project-related communications/ training and transitioning knowledge when the project is complete.

• In partnership with the project sponsor, create a project charter that defines objectives, a baseline scope, schedule and budget; support the development of business case documentation; develop measures of success; risks and assumptions; and resource requirements.

• Ensure project outcomes align with approved business requirements and strategic priorities.

• Adhere to Accerta PMO methodologies, standards and governance frameworks ensuring each project is channeled through the intake process, develop and maintain a tracking schedule and prioritize multiple projects underway to ensure critical milestones remain on track.

• Track project performance metrics and provide visibility into schedule, budget, risks and outcomes.

• Proactively identify and manage project risks, issues, assumptions and dependencies, escalating critical risks and decisions through appropriate governance channels. Develop and execute mitigation and contingency plans.

• Lead the identification, analysis, and resolution of project issues using structured problem-solving methodologies and root cause analysis techniques.

• Accountable for weekly project health reporting during PMO Portfolio Review meetings with Senior Leadership Team (SLT), providing accurate and timely updates on project status, including scope, schedule, budget, risks, issues, dependencies, resource constraints and key milestones.

• Support SOW management, contract deliverables and project-related procurement activities.

• Support change management activities related to internal and external project implementations.

• Promote PMO best practices, standards and continuous improvement initiatives.

• Ability to summarize and document lessons learned and complete steps for closing projects.

• Ensure project planning, decision-making and delivery activities reflect Accerta's values as a certified B Corporation and social enterprise, balancing operational efficiency, stakeholder experience, accessibility, quality, compliance and responsible stewardship of public resources.

• Other duties, as assigned.

QUALIFICATIONS

Knowledge and Experience:

• Bachelor’s Degree and/or PMP certification is required.

• Preferred to have Scrum or any agile certification.

• 3 to 5 years progressive experience as a Project Manager or equivalent experience (knowledge of methodologies, tools and techniques for testing and developing business requirements).

• Experience in project management in the public, insurance, or health sector is an asset.

• Proficiency with Microsoft Suite such as MS Project, SharePoint, Word, Excel, Power Point and Visio.

• Proficiency using technology tools such as SQL, DevOps, Balsamiq, Figma, ClickUp and JIRA.

• Ability to apply frameworks and methodologies such as Agile and Scrum throughout a project’s lifecycle.

• Planning, organizing, and executing multiple concurrent projects of medium to high complexity, delivering them within specified timeframes and budgets.

• Familiarity with project management applications and collaboration tools.

• Excellent problem solving, presentations and interpersonal communication skills.

• Must be extremely detail-oriented with respect to documentation and communication.

• Coordinating with internal and external stakeholders i.e. clients, vendors, consultants, external partners and team members to set expectations, deliverables and objectives.

• Demonstrated ability to manage projects within complex stakeholder environments where public interest, client experience, operational effectiveness and business objectives must be balanced.

ANNUAL SALARY: $85,000 – 105,000

WHAT WE OFFER

• Group Benefits: Contract employee plan coverage begins on the employee's first day.

• Growth Opportunities: In a company that promotes from within.

• Employee Referral Reward: Employees can earn a $1,500 reward for successful referrals of other employees.

FLEXIBLE WORK ARRANGEMENT:

Employees are expected to work on-site at least once per month at our Toronto office (4 New St., Toronto, ON), with additional in-office days as required based on business needs. Hybrid schedules are determined collaboratively between employees, managers, and teams.

HOW TO APPLY

We accept applications submitted via our Dayforce Portal - Click this link to apply. Please note that we use AI tools to support and enhance our recruitment process, including scribing tools during the interview. Artificial intelligence (AI), however, is not used to screen candidates.

Rest assured that your application will be reviewed thoroughly by our hiring team.

Recruitment Notice

• Accerta will only contact candidates using an acerta.ca email address and will never request payment or personal financial information during the hiring process.

• If you are interested in a role posted on our website, please follow the application instructions outlined on the postings on the Accerta careers page.

• If you receive an email claiming to be from Accerta that seems unexpected or suspicious, please verify by contacting info@accerta.ca.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

Accerta is an equal opportunity employer and committed to fostering diversity and inclusion in the workplace. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required throughout the recruitment process. Reasonable accommodation is also available on request for candidates taking part in all aspects of the selection process.

To request accommodation, please contact accessibility@accerta.ca.

We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

Final candidates for this position may be required to undergo a security screening, including criminal records check, judicial matters check, vulnerable sector screening and employment reference check. To learn more about us please go to: www.accerta.ca.