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TestYantra Software Solutions

Desktop Support Engineer

TestYantra Software Solutions Geneva, Geneva, Switzerland

Software Development · 501-1,000 employees

Jul 17
support-engineer Mid (2-5 yrs) Contractor Switzerland
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About the role

The engineer will provide technical support for end-user hardware and software, including troubleshooting devices, printers, and meeting room equipment. They are also responsible for asset management, inventory control, and maintaining lifecycle management for IT hardware.

What they look for

IT Principles Hardware Troubleshooting Software Troubleshooting Active Directory Azure AD Exchange Online Microsoft Entra ID Asset Management Inventory Control Lifecycle Management Printer Support Meeting Room Equipment Mobile Device Management Data Backup VPN Virtual Environments

Requirements

Candidates must be fluent in English and either French or Spanish, with a strong understanding of IT principles and operating systems. Proficiency in Active Directory, Azure AD, and Microsoft Entra ID is required, along with experience in configuring and troubleshooting end-user computing hardware.

Full description

Language: English fluency and French/Spanish fluency is mandate

Technical Skills

  • Good general understanding of IT principles such as Networks, Hardware and Domains.
  • Working knowledge of leading software packages such as MS Office and MS Outlook.
  • Good working knowledge of Operating Systems such as Windows and Mac related software and applications.
  • Support Active Directory, Azure AD, Exchange Online, and Microsoft Entra ID.
  • Perform asset management, inventory control, and lifecycle management.
  • Good experience in End User device hardware and software troubleshooting.
  • Good experience of supporting devices such as Printers and Meeting Room equipment.
  • Knowledge of mobile devices, including iOS and Android platforms.
  • Experience with building, configuring, replacing and troubleshooting End User Computing (EUC) hardware components.
  • Awareness of Data Backup principles.
  • Familiarity with virtual, MDM and VPN environments.
  • Basic knowledge and familiarity with devices in Network and Compute environment.

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