Inside Sales Application Engineer - Flow Control
John H. Carter Company, Inc. Lafayette, Louisiana, United States
Automation Machinery Manufacturing · 501-1,000 employees
About the role
The role involves providing technical support, product selection, and sizing assistance to customers while managing RFQs and order processing. You will also coordinate with production and accounting teams to ensure timely delivery and accurate account management.
What they look for
Requirements
Candidates must possess strong technical knowledge and the ability to handle high-pressure environments with multiple interruptions. Regular and predictable attendance is essential, along with the ability to participate in an after-hours and weekend on-call rotation.
Full description
- Receive correspondence from external and internal customers which must be handled on a timely basis.
- Task will include RFQ’s, technical assistance/support, factory support, technical product support, delivery expediting,
- Facilitate customer application requirements for their product selection, sizing, and assembly
- Ensure that inside efforts are aligned with the production team
- Support JHC accounting department with problem invoices, returns, and general customer account information
- Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times
- Work closely with and support the JHC product principals when required to do so
- Attend and participate in required trainings
- Participate in the after hour and weekend ‘On-Call’ rotation
- Procure product and product information for customers
- Be a team player, and work well as group
- Accurately complete quotes, order entry, and purchase orders
- Always build and cultivate solid relationships
- This job is demanding in terms of knowledge skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine. Multi-tasking and the ability to handle and manage interruptions is expected.
- Regular and predictable attendance is essential for this position.
PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means.
If you wish to become an approved agency to assist us in our employment efforts, please submit your request to careers@johnhcarter.com
