About the role

The QA RRP Operations Specialist leads the implementation and improvement of the Quality Management System while managing engineering changes and product validation activities. They also oversee technical CAPA processes and ensure laboratory compliance with ISO 17025 standards.

What they look for

Quality Management System Change Control Product Validation Process Validation Engineering Changes CAPA Laboratory Analysis ISO 17025 Stakeholder Management Data Analysis Project Management SAP R/3 LIMS Regulatory Compliance Leadership

Requirements

Candidates must hold a bachelor's degree in Engineering, Operations, or Quality Management and possess at least 5 years of experience in quality assurance within a manufacturing or electronics environment. Strong knowledge of quality systems, regulatory compliance, and leadership capabilities are required.

Full description

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!

Learn more: jti.com

Please apply until September 4, 2026

QA RRP Operations Specialist

The QA RRP Operations Specialist is responsible for implementing, maintaining, and continuously improving the site's Quality Management System (QMS). The role plays a key part in executing Change Control activities to support the consolidation of product maintenance functions and manage the growing volume of product specification and manufacturing process changes.

As the QA RRP Operations Specialist under the area of Quality Assurance, you will:

• Lead the implementation and continuous improvement of the HTS Quality Management System (QMS), ensuring compliance with quality, safety, and regulatory standards.

• Drive product and process validation activities, providing quality requirements, standards, and actionable validation outcomes to stakeholders.

• Manage engineering changes (ECO/ECR) to support business, regulatory, supplier, and customer requirements while maintaining Quality, Cost, and Delivery targets.

• Oversee technical CAPA processes, leveraging laboratory analysis and market feedback to identify root causes, implement corrective actions, and enhance quality standards.

• Coordinate validation testing and laboratory activities to support product development, expansion projects, and post-launch quality monitoring.

• Ensure laboratory compliance with ISO 17025 standards and maintain the reliability, accuracy, and traceability of test results.

• Lead and develop team members, while managing additional projects and responsibilities as assigned.

Requirements:

• Bachelor's degree in Engineering, Operations, Quality Management, or a related field.

• At least 5 years of experience in product quality, quality assurance, or quality management within a multinational manufacturing, electronics, or tobacco industry environment.

• Strong knowledge of product quality systems, laboratory operations, quality standards, and regulatory compliance.

• Proven leadership, stakeholder management, data analysis, and multi-project management capabilities, with excellent communication skills.

• Fluent in English; proficiency in Japanese or Chinese and experience with SAP R/3, LIMS, and MS Office are an advantage.

What's in it for you?

Drive quality excellence in next-generation Reduced-Risk Products by leading global quality systems, product validation, laboratory operations, and cross-functional initiatives that directly shape innovation, compliance, and consumer experience.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.