System Support Engineer
If P&C Insurance Ltd · Riga, Latvia · €24K–€30K/yr
About the role
The System Support Engineer will handle production incidents, support requests, and messaging service errors. They are also responsible for troubleshooting application errors and guiding team members in their areas of expertise.
What they look for
Requirements
Candidates must possess strong analytical skills, proficiency in C# and MS SQL, and experience with debugging and production issue resolution. Excellent communication skills and a proactive approach are essential for collaborating with end users and international colleagues.
Benefits
Full description
About the role
Boost your professional journey as a System Support Engineer in Waypoint's Support Team! It's your gateway to an exciting role where innovation meets expertise.
It's a place where you can:
- Demonstrate your expertise for delivering exceptional end user support, ensuring seamless experiences for our valued users all over Scandinavia
- Dive into the inner workings of the system, perfecting your debugging and log analysis skills to identify and resolve issues swiftly and effectively
- Demonstrate your creativity by crafting ingenious workarounds, ensuring operations remain smooth even during complex incidents
- Thrive in an environment that values proactive solutions, where your ability to find and address challenges before they impact operations sets you apart
- Engage with a dynamic team, contributing to a supportive environment where collective expertise drives us toward success
What are you going to do?
- Support business key users by handling production incidents and support requests
- Be responsible for handling errors in messaging services and batch job failures
- Troubleshoot application errors, documenting problems and resolutions
- Participate in Incident and Problem management processes
- Support, coach, and guide team members in your areas of expertise
What do we expect from you?
Must have
- Analytical skills to research and correlate information from disparate sources to formulate findings and root cause of reported issues
- Knowledge of C# and code debugging
- Good knowledge of MS SQL
- Willingness to work with system users and solving production issues
- Your friends most probably would characterize you as an excellent communicator (also in English to work with end users and colleagues from Nordic countries), a pro-active person with initiative
Nice to have
- Understanding of asynchronous communication using messages
- Understanding of batch job process fundamentals
- Experience with ITIL service operation processes
- Experience in application support
Tech stack you’ll be working with:
MS SQL, MS Message Queuing, C#, .NET framework, Service Now, Splunk, PRTG.
Our promise to you
- Monthly salary: €2000- €2500 gross depending on your qualifications
- Strong company culture: knowledge sharing, company events, interesting speakers, and other inspiring initiatives
- Career and development opportunities (e.g. 3 dedicated up-skilling days) in the biggest insurance company in the Nordics
- Challenging and exciting projects with autonomy to plan own tasks
- Extra vacation days, annual bonus, great insurance benefits, discounts on our products for you and your family, gifts, etc.
- Possibility of hybrid work, where office is our primary workplace
- A recently renovated office in Riga centre with a 24/7 gym on the premises
- Business trips to Baltic and Nordic countries
Read more about benefits for our employees.
Application deadline: August 20, 2026
Your application will be processed according to our privacy notice.
