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Revvity

Sr. Customer Support Engineer

Revvity Shanghai, Shanghai, China

Biotechnology Research · 10,001+ employees

5 d ago
support-engineer Senior (5-10 yrs) Full-time China
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About the role

Provide high-level technical support including installation, maintenance, and troubleshooting for instruments in the field. Manage territory service activities to meet KPIs and promote service contracts to ensure customer satisfaction.

What they look for

Technical Support Installation Maintenance Troubleshooting Application Development Customer Service Field Service Service KPIs Contract Management

Requirements

The role requires experience in field service engineering and the ability to manage customer relationships effectively. Candidates must be capable of performing technical training and meeting business targets within their assigned territory.

Full description

Job Title

Sr. Customer Support Engineer Location(s)

Shanghai

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity 

  • Provide high level technical support to customers including installation, maintenance, troubleshooting, application development and necessary trainings in the service areas for instrument.
  • Manage territory service activity and ensure high quality service to meet company measurements(Service KPIs), and service business target.
  • Maintain high customer satisfaction in the field service work.
  • Promote service contracts to fulfill customer need.

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