IT Database Administrator

IT Database Administrator

Who We Are

ACC is one of the nation’s largest open-admission animal shelters, whose mission is to End Animal Homelessness in NYC. We touch the lives of nearly 20,000 animals each year. ACC is more than an animal shelter; we are a resource to the community, always seeking ways to keep the human-animal bond intact. With a 90% placement rate, our progressive, life-saving initiatives contribute to the successful placement of our animals. 

We strive to find loving homes for homeless and abandoned cats, dogs, guinea pigs and rabbits, both by adopting animals directly to the public and by partnering with more than 200 dedicated animal placement organizations (our New Hope partners). We also help keep NYC communities safe and rescue animals in need, responding to emergencies that involve animals as well as keeping our doors open 24/7 for people and animals in need.

Summary

Animal Care Centers of NYC (ACC) is one of the largest animal welfare organizations in the country, taking in more than 20,000 animals each year. We are different from other rescue organizations because we do not turn away any homeless, abandoned, injured or sick animal in need, including cats, dogs, rabbits, small mammals, reptiles, birds, farm animals and wildlife. ACC is the only 501(c)(3) nonprofit in NYC with this unique responsibility.

ACC is actively seeking a full-time IT Database Administrator to support the Information Technology Team and IT Helpdesk Engineers with database management of and generating reports from multiple products. Knowledge of Power Bi, Shelter Buddy, Adopets, Square 9 and document scanning systems preferred but not required.

Ideal candidates include college graduates with a Bachelor Degree in Computer Science or Information Technology. Alternatively, at least two years' experience in database management will be considered in lieu of a bachelor's degree.

Required Qualifications:

• High School Diploma or GED required.
• Good communication skills with IT professionals and organization staff with limited to no technology knowledge.
• Ability to work and collaborate with a team, as well as independently.

Benefits

ACC values work/life balance and offers a generous paid-time-off (PTO) package that includes vacation time, birthdays off, personal days and sick pay. We also value physical and mental health by offering a great open access Cigna medical, dental and vision insurance at a low premium to our employees as well as 401K and Pension, Life Insurance. We also have on-the-job training for 2-4 weeks, periodic all staff trainings to include safety, DEI, cross training, and other growth opportunities. 

Because ACC is a nonprofit, employees may be eligible for loan forgiveness, cancellation, and/or consolidation under the Public Service Loan Forgiveness program (PSLF). Created under the College Cost Reduction and Access Act of 2007, PSLF allows borrowers who work full time for nonprofits and government agencies to have their outstanding debt forgiven tax-free on Federal Direct Loans, after making 120 qualifying monthly payments under a qualifying repayment plan.

Please use this link for more details on our benefits package.

Essential Job Functions:

• Provide End User Support to IT department and other departments and staff in the organization including for example shelter operations, veterinary services, finance, HR.
• Automate routine tasks and implement tools for monitoring and management, e.g., writing computer logic to perform a task that was done manually by pulling data from multiple sources.
• The first months will focus on learning and understanding Shelter Buddy Data entry and existing reports, capturing and storing information, and identifying common errors.
• Write reports addressing data entry errors, e.g., incomplete records and data deficiencies and other more complex reports as assigned.

Other Responsibilities:

• Assist IT Engineers with database tasks as assigned.
• Support and assist end users with database tasks requested through helpdesk.
• Assist Helpdesk Engineers with database testing, analysis and reports.
• Prepare instructions for end users.
• Provide maintenance and support including monitoring performance and resolving database issues to ensure data is accessible and accurate.
• Data Management including updating database structures and managing data integrity and quality.
• Automate routine tasks and implement tools for monitoring and management.
• Fear Free Certification within 30 days of hire.
• Other duties as assigned by supervisor or management.

Preferred Qualifications:

• Bachelor's degree in computer science or information technology preferred. At least two years' experience in database management will be considered in lieu of a bachelor's degree.
• Knowledge of Power Bi, Shelter Buddy, Adopets, Square 9 and document scanning systems preferred but not required.
• Demonstrated reliability and ability to multi-task.
• Excellent computer skills.
• Applications Programming Interface experience.

Work Environment

ACC has shelter locations across the 5 boroughs and a corporate headquarters in downtown Manhattan. This position is located at ACC’s Queens Care Center but includes working and training at any of ACC’s shelter locations within New York City. Because ACC houses hundreds of animals across its facilities at any given time, visits to our Care Centers involve exposure to fur, odors, and other airborne particles.

Reports To: IT Manager

Overtime: This is a non-union position and is eligible for overtime.