IT Support Engineer

We are hiring an Internal IT Support Engineer to keep our internal workplace tech running smoothly for everyone on the team. You'll be the person people turn to when a laptop won't cooperate, an account needs setting up, or access needs to change - and the one making sure our internal systems stay secure, documented, and well-organised behind the scenes.

This isn't a customer-facing IT role - it's about our own people and our own tools. You'll own the day-to-day reliability of workplace IT: devices, accounts, identity, permissions, and the internal systems everyone depends on.

What you'll be doing:

• Supporting employees directly with IT equipment, accessories, and everyday tools - Office 365, Atlassian, SharePoint, email - and troubleshooting network, device, software, MFA/MDM and general office tech issues.

• Creating and modifying user accounts, and properly validating identity before any password reset.

• Managing access permissions across Azure AD/Entra, Office 365, Jira/Confluence and other internal systems.

• Running onboarding and offboarding end-to-end: setting up new starters with the right equipment and access, and making sure access is fully revoked the moment someone leaves.

• Provisioning laptops and hardware, keeping the asset inventory accurate, and validating returned equipment during offboarding.

• Managing our internal cloud tools (Azure AD, Office 365, Jira, Confluence, InfoSecIQ) and handling Jira Cloud admin work - projects, users, automations.

• Building and maintaining small automations (PowerAutomate, Jira automation) that make everyone's life a bit easier.

• Supporting ISMS activities - audits, policy updates, recurring compliance tasks — and keeping audit logs and password requirements properly enforced.

Who you'll work with:

You won't be doing this in isolation. You'll work closely with the Head of IT Infrastructure (who sets priorities and governance direction), the People team (who kick off onboarding/offboarding and handle physical access), employees' direct managers, the rest of the Internal IT team, InfoSec, DevOps - plus every single person at Ridango who needs a hand with their tech.

What we're looking for:

• Solid working knowledge of M365, Azure AD/Entra, Jira/Confluence, basic networking, and MFA/MDM.

• Genuinely good troubleshooting instincts, paired with clear, patient communication - you'll be explaining technical things to non-technical people regularly.

• High attention to detail, especially around onboarding, access handling, and documentation - mistakes here have real security implications.

• Someone who's comfortable owning a task from start to finish, whether that's a hardware rollout, an access change, or a small automation build.

Why this role:

You'll have a direct, visible impact on how smoothly things run for every team at Ridango - from the moment someone joins to the systems they use every day. If you like being the person who keeps things quietly working well, and you want to grow your skills in cloud administration, automation, and security practices along the way, we'd like to hear from you.

Apply with your CV and a short note on your experience with IT support, access management, or workplace systems administration.