Service Delivery Manager - Vendor Mgmt
Transport for NSW · Parramatta, New South Wales, Australia
Government Administration · 10,001+ employees
About the role
You will manage the operational governance of strategic vendor relationships and ensure service delivery meets contractual performance standards. Additionally, you will drive remediation efforts when performance issues arise and maintain accountability across a multi-vendor environment.
What they look for
Requirements
The ideal candidate is an experienced service delivery leader with a strong background in governing strategic suppliers and managing complex service arrangements. You must possess the ability to hold vendors accountable, manage risks, and communicate effectively with diverse stakeholders.
Benefits
Full description
If you’re after impact, there’s no other organisation in Australia that delivers work on this scale.
If finding complex technological solutions is your game, we've got the team for you. You're going to help us create seamless operations that result in efficiency for millions of customers.
In this role, you'll:
Working as part of the Vendor & Performance Management team, you’ll help manage the operational governance of Transport’s strategic vendor relationships, supporting the delivery of services against contract and agreed performance standards.
You’ll contribute to service reviews, help drive remediation when performance slips, and support escalation through contractual mechanisms when needed. You’ll strengthen the governance frameworks that keep suppliers accountable, partner closely with service owners and vendor leadership, and help keep critical services reliable and improving in a busy, multi-vendor, round-the-clock environment.
For more information on this position and business unit, view the role description and information pack.
About you
You’re an experienced service delivery leader with real exposure to the governance of strategic suppliers. You know how to hold a vendor to account against their contract and performance obligations, support the forums and reporting that drive accountability, and manage performance and risk across complex service arrangements.
You stay composed under pressure and communicate with credibility across a range of audiences. You’re recognised for building strong supplier relationships while keeping a firm hand on delivery, and for turning service problems into measurable improvement.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
Flexible work options may be available. Learn more via Flexible work options and policy
Apply today
Applications close 11:59 PM Tuesday 18 August 2026.
For more information about this role, please contact LUCY.BURTON@TRANSPORT.NSW.GOV.AU.
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
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