Product Support Group Engineer
TRUMPF Farmington, Connecticut, United States
Machinery Manufacturing · 10,001+ employees
About the role
The engineer will install, maintain, troubleshoot, and repair fabricating machine tools at customer sites across North America. They will also provide technical assistance and training to customers to ensure optimal equipment performance.
What they look for
Requirements
Candidates must be hands-on problem solvers with experience in electronics, mechanics, hydraulics, and software management. The role requires a professional demeanor and the ability to travel frequently for customer service assignments.
Full description
As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?
Do you thrive when solving problems on your own or as part of a team? Are you passionate about helping others succeed? Do you enjoy travel, learning about new places, and meeting new people? Are you interested in becoming a skilled mobile service technician?
Your new role: TRUMPF Product Support
- Install, conduct maintenance, troubleshoot and repair TRUMPF fabricating machine tools at customer sites throughout the United States, Canada and Mexico
- Provide high-quality technical assistance to customers to ensure optimal sheet metal equipment performance
- Document customer machine information and technical conditions and make improvement suggestions
- Work within a cross functional team that includes applications, sales, engineering, or production for excellent customer service
- Train customers to operate and/or repair machines to ensure maximum productivity
- Act as a TRUMPF ambassador and work directly with customers during installations and repairs to enable their business success
Why TRUMPF is right for you
- At TRUMPF, you can develop your career by working on a wide range of innovative products across many exciting technologies
- You have the opportunity to continuously grow within your existing role and be rewarded for it
- We are an international company, offering employees opportunities in the U.S. and around the globe
- We are a family-owned business with a long-term strategy. We care about all the members of our team
You should be
- Flexible, professional, curious, and bold!
- A hands-on problem solver experienced in electronics, digital circuits, wiring, mechanics, and hydraulics
- Focused on customer service and quality
- Technologically savvy and experienced in software and file management
- Eager to enjoy frequent travel assignments
- Engineering degree not required
TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com. This contact information is for accommodation requests only and can not be used to inquire about the status of application.
